Feb 2018 – Apr 2022 · 4 yrs 2 mos · Denver, Colorado · Hybrid

Aug 2016 – Feb 2018 · 1 yr 6 mos

Jun 2015 – Aug 2016 · 1 yr 2 mos

Sep 2013 – Jun 2015 · 1 yr 9 mos

Feb 2013 – Sep 2013 · 7 mos

Oct 2012 – Feb 2013 · 4 mos · Englewood, CO

• Responsible for turning up new TeleTech sites: this includes all documentation, LEC circuit turn-up, and configuration/ installation of all IP network related devices.
• Developed standards for all network documentation (design documentation/MOPs/network drawings), including designing and implementing a wiki solution from the ground up.
• Designed and implemented a UNIX infrastructure to handle network administration.
• Implemented a full DNS solution for the teletech.net domain.
• Writing methods of procedure (MOPs) for all engineering level work, including: implementation of new devices, services, upgrades, architecture changes, and augments.
• Responsible for designing and conducting a wide variety of training for Operations and Engineering.
• Designed Customer solutions for IP and VoIP connectivity.
• Responsible for managing TeleTech’s IP network, including serving as the Tier IV escalation contact (on call every 6 weeks).
• Developed an isolation procedure; an automated method to isolating various IP network related devices.

Aug 2012 – Oct 2012 · 2 mos · Englewood, CO

Dec 2010 – Aug 2012 · 1 yr 8 mos

• Designed and implemented route-reflection on Level 3’s MPLS-VPN network: documentation including low level design, training, and applicable implementation MOPs.
• Design and implement MPLS/LDP on Level 3’s IP network (including 6PE) for BGP-free core: documentation including low level design, training, and applicable implementation MOPs.
• Assisted in designing and implementing a multi-Tbps solution that balanced reliability, cost, and speed of implementation.
• Writing methods of procedure (MOPs) for all engineering level work, including: implementation of new devices, services, upgrades, architecture changes, and augments.
• Responsible for designing and conducting a wide variety of training for Operations and Engineering.
• Responsible for writing test requirements for our test engineering team including: evaluation testing of all new/prospective vendor hardware, router/switch software functionality, and new features.
• Responsible for managing Level 3’s network (Services and IP backbones), including serving as the Tier 4 escalation contact (24x7 coverage).
• Responsible for traffic engineering on Level 3’s Internet Core: this includes utilizing various knobs in BGP to shift traffic from over-utilized PE to peer links.

Oct 2008 – Dec 2010 · 2 yrs 2 mos

• Responsible for testing route and switch functionality, including regression testing, MOPs, proof of concept, features, and bugs.
• Verify the functionality and network viability of products and services that Level 3 provides.
• Test switch and router vendor code for routing protocol performance (convergence, route table capacity, etc), switching performance (spanning-tree convergence, FIB table capacity, interop, etc), system testing (syslog, SNMP, AAA, etc) and other validation testing for network deployment.
• Equipment tested includes: Juniper (JUNOS), Cisco (IOS), Brocade (IronWare), Force10 (FTOS), Alcatel-Lucent (TiMOS), and others.
• Present test results to Operations, Architecture and Engineering.
• Conduct training for Operations and Engineering (BGP-AD and IPv6).
• Responsible for evaluation testing of all new/prospective vendor hardware and software.
• Responsible for managing all lab resources, including UNIX/Linux servers, IP testers, and routers/switches.

Sep 2007 – Oct 2008 · 1 yr 1 mo

Feb 2000 – Sep 2007 · 7 yrs 7 mos

• Served as an escalation point for my leadership team (from manager to CEO).
• Responsible for writing and presenting all technical training for the Denver TAC/ESG
• Worked closely with ISP partners and clients providing immediate and ongoing issue resolution; also serving as an intermediary between ISP/Customer and various ILEC departments.
• Assisted partners and voice vendors in troubleshooting their SIP and RTP related issues.
• Created initiatives to decrease T-1 trouble ticket rates, MTTR, and churn.
• Responsible for all monthly/year-end performance reviews for my team.
• Accountable for my team’s compensation and their affect on the department’s budget.
• Increased productivity on my team by 37% within the first 3 months of becoming a supervisor of the ESG and maintained motivation and productivity throughout my tenure as supervisor.