Aug 2019 – May 2020 · 9 mos · San Francisco Bay Area

• Led the integration and development efforts across critical business systems, including Salesforce (Sales), Zuora (Billing), NetSuite (Finance & Accounting), Atrium App (Engineering), Snowflake (Data Warehousing), and Fivetran (Data Synchronization).
• Expertly managed Salesforce org administration and implemented CI/CD pipelines using CircleCI to streamline code deployment and enhance release efficiency.
• Oversaw Zuora’s billing and subscription system, managing product catalog configurations, billing cycles, and invoice generation processes to ensure smooth financial operations.
• Automated critical internal processes, delivering self-service tools that enhanced productivity and reduced dependencies on manual interventions across departments.
• Led the end-to-end software development lifecycle, including planning, design, development, testing, and ongoing maintenance of key systems and integrations.

Jan 2019 – Aug 2019 · 7 mos

• • Led the full software development lifecycle, from design and implementation to testing, production deployments, and ongoing maintenance for multiple projects.

Jan 2016 – Dec 2018 · 2 yrs 11 mos

• Developed and maintained REST APIs and implemented Salesforce Platform Events for seamless integration with various business systems.
• Built and deployed ZED (Zendesk Employee Directory) on AWS using Python and DynamoDB, enhancing internal employee user management.
• Engineered complex SaaS system integrations using AWS, Dell Boomi, and custom Force.com REST web services, integrating platforms such as Salesforce, Zuora, Zendesk, Mavenlink, MySQL, and DBAmp.
• Customized the Zendesk quoting process by leveraging Zuora's CPQ and extending its functionality by integrating with Salesforce to streamline sales and billing workflows.
• Developed robust custom integrations between Salesforce and Zendesk using the Force.com platform and Zendesk REST APIs, improving cross-platform communication and automation

Sep 2013 – Dec 2015 · 2 yrs 3 mos · Herndon, VA

• Designed and developed complete end-to-end cloud-based solutions for Federal Agencies, including systems for Permitting, Budget & Treasury Management, Facilities Management, Ticketing, and Reservations & Customer Management, utilizing the Salesforce.com Platform, Apex, Visualforce, JavaScript, HTML, and AJAX.
• Created functional components for various Salesforce-based projects, leveraging Apex Language, Visualforce Pages, Components, and Controllers to ensure scalability and robust performance.
• Supported complicated database operations to maintain high efficiency, ensure data validation, and preserve data integrity across applications.
• Developed and monitored standard reporting and data analysis tools for applications using Salesforce Reports, providing actionable insights for stakeholders.
• Managed integrations across multiple Salesforce instances, improving cross-platform communication and functionality.

Jul 2013 – Sep 2013 · 2 mos · Mt Laurel, NJ

• Developed a birthday reminder application that sends automated notifications to all customers, improving customer engagement and retention. Utilized .NET, C#, MS Visual Studio, and MS SQL for backend and database management.
• Created a service to keep the AAA mobile app synchronized with real-time data from the AAA website, ensuring users always had the latest information. Implemented using .NET, C#, and hosted on IIS Server for smooth integration.

Sep 2011 – May 2013 · 1 yr 8 mos · Newark, DE

• Developed and maintained applications for marine data processing (using Python, Java, and PHP) and visualizing AUV datasets in Google Earth to aid marine research. Managed cloud-based databases, SVN repositories, and VMware images for exploration missions.
• Built web applications for Substrate Counting and Postcard Sharing using HTML, JSP, and Java, improving data analysis and collaboration among researchers.

Oct 2009 – Jun 2011 · 1 yr 8 mos · Pune Area, India

• Developed modular accounts payable solutions for Rio Tinto, including an IMAP application for tracking accounts, journals, and reconciliations, with SLA dashboards, email integration, and reporting services using ASP.NET, C#, and MS SQL.
• Built internal tools to automate daily system reports, resource and project management, system alerts & notifications, with integration to Jira, etc, reducing manual efforts for engineering teams and drive productivity.

Aug 2008 – Apr 2009 · 8 mos · Mumbai Area, India

• • Worked on data acquisition for the Electron Cyclotron Resonance Ion Source (ECRIS) Machine, using an ARM LPC 23XX microcontroller embedded on an MCB 2300 board to enable remote communication via optic fibers and wireless transmission. I also completed smaller projects, such as an electronic touch switch, digital up/down counter, and analog salt detector, using Micro Vision 3 IDE for Keil.