Jun 2024 – Sep 2025 · 1 yr 3 mos · Gurugram, Haryana, India · Remote

• 1. Managed end-to-end translation projects specializing in patent translations, ensuring timely and accurate delivery from initiation to closure.
• 2.Utilized CAT tools like SDL Trados, XTM, and memoQ extensively to manage translation memories, glossaries, and project files, optimizing the translation process and maintaining consistency across projects.
• 3. Acted as a liaison between translators, editors, and clients, effectively communicating project requirements and feedback to ensure client satisfaction and quality standards are met.
• 4. Coordinated with vendors and external linguists, overseeing the assignment and completion of translation tasks, and negotiating rates and deadlines to ensure efficient project execution.
• 5. Assisted project managers and senior project managers in monitoring project progress, managing budgets, and ensuring adherence to project timelines and quality benchmarks.
• 6. Prepared and formatted files for translation, ensuring all documents are properly set up for efficient processing. Organized translated files in the delivery folder, facilitating timely and smooth delivery by senior project managers.
• 7. Conducted quality assurance checks, including proofreading and editing, to ensure the highest level of accuracy and compliance with client guidelines and industry standards.
• 8. Developed and maintained comprehensive project documentation, including progress reports, quality assessments, and project plans, contributing to the continuous improvement of project management processes.
• 9. Demonstrated strong organizational and multitasking skills by managing multiple projects simultaneously, prioritizing tasks effectively, and resolving any issues that arise during the project lifecycle.
• 10. Collaborated closely with cross-functional teams, including sales, marketing, and IT, to align project goals with broader organizational objectives and enhance overall project delivery.

Mar 2021 – Jun 2024 · 3 yrs 3 mos · Pune, Maharashtra, India

• Estimation and Project Creation: Generated detailed cost estimates and initiated project setups in line with client requirements for patent translation services.
• Vendor and Linguist Coordination: Coordinated with internal and external vendors and linguists to ensure accurate and timely translation of patent documents, maintaining high standards of quality.
• Project Progress Monitoring: Tracked the progress of translation projects, ensuring they stayed on schedule and met client specifications.
• Collaboration with Project Managers: Worked closely with Project Managers and Senior Project Managers to facilitate seamless project flow from inception to completion, focusing on meeting translation quality and timeline expectations.
• Adherence to Client Requirements: Ensured all translations adhered strictly to client guidelines, regulatory standards, and technical specifications.

Feb 2021 – Jun 2024 · 3 yrs 4 mos · Pune, Maharashtra, India

Jan 2021 – Jan 2024 · 3 yrs

• Developed competitive client estimates by accurately pricing and quoting project proposals while ensuring adherence to standard profit margins.
• Gained a comprehensive understanding of all Questel products and services, applying company pricing guidelines to produce precise and competitive estimates.
• Effectively communicated client requirements and expectations to the Operations team, ensuring alignment and clarity throughout project execution.
• Provided timely and service-oriented responses to inquiries from both internal stakeholders, including sales and project managers, and external clients.
• Collaborated with project managers to define project goals and details, and worked closely with the sales team to understand client needs and project scope.
• Fostered and strengthened relationships with existing and past clients through regular communication, detailed reporting, project management, and strategic development.
• Monitored win/loss ratios and utilized data-driven insights to enhance sales strategies and improve operational processes.
• Actively participated in weekly department meetings to discuss progress and align on team objectives.
• Contributed to special projects and additional duties as assigned by management to support overall departmental goals.

Feb 2019 – Sep 2020 · 1 yr 7 mos · Kolkata Area, India

Jan 2019 – Jan 2020 · 1 yr

• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Resolved customer queries over the phone and by email.
• Built rapport with customers through courteous and professional communications.
• Input customer information, call notes and personal data onto internal database.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Actioned and resolved assigned customer queries within target timeframes.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.