Sanket Shah

Engineering Manager

Hyderabad, Telangana, India15 yrs 8 mos experience

Highly Stable

Key Highlights

Over 15 years of global engineering experience.
Expert in building scalable tools for e-commerce operations.
Passionate mentor and coach for engineering teams.

Stackforce AI infers this person is a seasoned Software Development Manager in E-commerce with expertise in scalable web applications.

Contact

Skills

Core Skills

Software DevelopmentTeam ManagementWeb Development

Other Skills

Evaluation SystemSelf-Service ToolsTool SecurityFraud PreventionRoadmap DevelopmentCross-Team CollaborationOrder ManagementCustomer Support ToolsReactAutomated Chat BotC#Computer ScienceC++.NETC

About

I bring over 15 years of experience in global engineering, covering business productivity applications, payments, e-commerce, and operations domains at Microsoft and Amazon. My work involves collaborating with global stakeholders in various cross-functional roles and building tools for customers, customer support executives, warehouse associates, and program managers. I've worked across various stacks for web applications, developing scalable front-end and back-end services. Currently, I serve as a Software Development Manager (SDM) in Amazon's engineering team for worldwide reverse logistics warehouse operations. My responsibilities include building tools used across thousands of warehouses, processing over 1.2 billion returns annually to ensure the right returns and refunds experience for Amazon customers. I lead a team focused on an evaluation system for millions of Amazon products, self-service tools, tool security, and fraud and abuse prevention for the grading tool. As an SDM, I develop the team's roadmap through a prioritization model, ensuring scalable and reliable architecture and products that deliver business value. Mentoring and coaching engineers are my passions. As a bar raiser and coach at Amazon for Correction of Errors (COE) and Operational Excellence (OE), I maintain high standards of operational and technical excellence.

Experience

15 yrs 8 mos

Total Experience

7 yrs 4 mos

Average Tenure

11 mos

Current Experience

Google

Engineering Manager

Jun 2025 – Present · 11 mos · Hyderabad, Telangana, India

Amazon

3 roles

Software Development Manager III

Promoted

Jul 2022 – May 2025 · 2 yrs 10 mos

Manage a team of SDEs and Support Engineers focused on an evaluation system for millions of Amazon products, self-service tools for business logic configurations, tool security, and fraud and abuse prevention for the grading tool.
· Drive the roadmap for the team charter collaborating with multiple global product managers, operations site leaders and engineering team leadership through a prioritization model, ensuring we build scalable, reliable architecture and products that deliver business value.
· Lead process improvements in the team for cross-team collaboration, rewards and recognitions.
· Worked with Amazon Business until July 2023, which addresses B2B use cases such as order scale, inventory management, credit lines, and organizational hierarchy. Our team managed the post-purchase experience for customers through various tools for order management and customer support across multiple
channels.

Evaluation SystemSelf-Service ToolsTool SecurityFraud PreventionRoadmap DevelopmentCross-Team Collaboration+2

Senior Software Development Engineer

Jul 2022 – Jul 2022 · 0 mo

Developer for the Amazon Business organization.

Software Development Engineer 2

Sep 2017 – Jun 2022 · 4 yrs 9 mos

· Led the ordering page migration for customer support tool from a 10+ year old stack to new framework and React based stack.
· Led the development of automated chat bot for Amazon Business Orders for order management by
customers in a self-service manner.
· Designed the strategy for handling of the large orders for customer support tool on a federated platform for Amazon Business.
· Worked in the India Payments team as SDE II for 2.5 years as an engineer for Amazon Pay, which handled all use cases for gift cards, including accounting.
Developed rule engine federated platform to ingest all ordering and payment events, process and create accounting entries for the company accounting
ledgers.

ReactAutomated Chat BotOrder ManagementSoftware DevelopmentWeb Development