Mohammad Abid

Business Development Executive

Gurugram, Haryana, India6 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 6 years of experience in warranty operations
  • Expert in customer service management and support
  • Proficient in data analysis and reporting tools
Stackforce AI infers this person is a skilled professional in warranty management and customer support within the electronics industry.

Contact

LinkedIn

Skills

Core Skills

Warranty ManagementCustomer Service ManagementCustomer Support

Other Skills

Microsoft ExcelSQLBack Office OperationsOffice AdministrationBusiness Intelligence (BI)AnalyticsMicrosoft Power BIData ValidationData VisualizationData CleaningConditional FormattingPivot TablesVLOOKUPAdvanced ExcelData Analysis

About

Experienced Senior Executive with over 6+ years of hands-on experience in managing warranty claims, customer support, and service coordination within the electronics and appliances industry. Currently, associated with Samsung for the past 4 years, handling end-to-end warranty operations including claim verification, repair/replacement coordination, documentation, and service partner management. Skilled in MS Excel, reporting, data analyst. Actively seeking opportunities in MIS Analyst, Data analyst, Operations and Service Management roles where I can contribute my experience and continue to grow professionally.

Experience

6 yrs 8 mos
Total Experience
3 yrs 4 mos
Average Tenure
4 yrs 6 mos
Current Experience

Samsung india

Senior Executive

Nov 2021 – Present · 4 yrs 6 mos · Gurugram, Haryana, India · On-site

  • Handles customer complaints about defective or faulty products under warranty.
  • Approves or rejects warranty claims based on warranty terms.
  • Tracks warranty periods of products.
  • Checks if the product issue is covered under warranty.
  • Managed data entry and reporting related to warranty services.
  • Maintained accurate records of warranty claims and documentation.
  • Manages repair, replacement, or refund under warranty.
Warranty managementCustomer Service Management

Oneplus

Customer Care Officer

Aug 2019 – Oct 2021 · 2 yrs 2 mos · Noida, Uttar Pradesh, India · On-site

  • Welcome customers with a polite and professional attitude and Listen to their issues, complaints, or service needs attentively.
  • Register complaints or service requests in the system (manual or software). Create job cards or service tickets accurately with all details (product info, issue, customer contact).
  • Do basic checking (visual or functional) and note down damages, accessories, serial numbers, etc.
  • Inform customers about service timelines, charges, warranty policies, and repair status.
  • Educate customers on documents required (bill, warranty card, ID proof).
  • Maintain logs of daily service entries, pending jobs, and deliveries.
  • Prepare reports for management.
  • Handle payments, issue receipts, and manage cash or card transactions.
  • Collect customer feedback after service completion.
Customer SupportMicrosoft Excel

Education

Dr. B. R. Ambedkar University, Agra

Bachelor's degree — Computer Science

Jul 2014 – Jul 2017