Sep 2022 – Nov 2025 · 3 yrs 2 mos

• Drive operational and security excellence in IAM Active Directory Authentication services by standardizing tools and processes, optimizing infrastructure, automating workflows to minimize manual errors, and supporting cloud adoption through data-driven approaches.
• Enhanced authentication and authorization (AuthN/AuthZ) capabilities through SRE/DevOps principles along with continuous improvement methodologies, aligning closely with proactive security measures.
• Led strategic IAM infrastructure optimization efforts, migrating
• 120M monthly authentications to high-capacity data center servers
• with 0 downtime, enhancing reliability and performance while
• reducing costs.

Oct 2021 – Sep 2022 · 11 mos

Jul 2020 – Oct 2021 · 1 yr 3 mos

• Support Delivery : Coaching and Assisting Support Engineers with consults and reviews to mitigate the technical roadblocks, providing high level of customer satisfaction through oversight and rigor across the business.
• Operations: Engaged in daily operations through high age review, backlog management, Front log containment & ensuring customer commitments are met, thus driving business & operational excellence. Representing the business, team readiness and operations in weekly business review providing insights and taking actions to ensure smooth operation of the business . Participating in inclusive hiring by taking technical interviews.
• Readiness: Driving readiness roadmap for ensuring the development of Support Engineers technical capabilities with triages, training & documented Technical development plan, promoting cross skills trainings and certifications to increase technical depth across specialty.

Aug 2018 – Jul 2020 · 1 yr 11 mos

• Service Delivery: Working with Microsoft's Enterprise
• Customers on mission critical break-fixes, political escalations and root cause analysis, adhering to strict SLA and maintaining end to end customer ownership.
• Consulting: Advisories, Product Advocacy, trainings and cross skill initiatives for Microsoft's Enterprise
• Customers, collaborating with MCS and PFE groups as One Microsoft.
• Technical Writing: Responsible for technical KB and videos creation.
• Training and collaboration: Working with different support teams, product groups and technology pods, delivering triages and trainings.

Apr 2018 – Jul 2018 · 3 mos

• Interned as part of Microsoft Aspire Experience at Microsoft India. Underwent several trainings including Windows Foundation, Core networking, Active Directory, Azure Fundamentals, Business and Cultural Foundations.

May 2017 – Jun 2017 · 1 mo · Kazakhstan

• 1. Simulated proof of concept by implementing network topology on real routers and switches using various CCNA routing and switching techniques based on L2, L3 and L7 protocols.
• 2. Conducted user testing to set up and upgrade network security and productivity solutions for the Steel plant employees at Arcelor Mittal, Kazakhstan.

May 2016 – Apr 2017 · 11 mos · Lnmiit, Jaipur

• Lead Quizzinga- The LNMIIT QUIZ CLUB as a club coordinator. Organised and hosted multiple quiz events and handled the corporate sponsorship for the flagship events.

May 2016 – Jun 2016 · 1 mo · Jaipur

• Worked with Uber Jaipur operations and marketing team on corporate activations. Created innovative BTL and ATL marketing campaigns for increasing brand visibility that lead to increased ride counts on weekdays from 20% to 35% with the help of B2B2C strategies.