Feb 2023 – Jan 2026 · 2 yrs 11 mos · Bengaluru · On-site

Nov 2021 – Feb 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Providing end to end monitoring and holistic analysis of students performance so as to facilitate effective Curriculum Enhancement as well as its seamless execution leading to excellent education for the students enabling them to attain mastery.

Feb 2019 – Jul 2020 · 1 yr 5 mos · Chennai Area, India

• Working with the Loss and Contacts forecasting team. Some of the main projects are as below:
• 1. Contact/Work-item Volume Forecasting:
• Performed end-to-end monitoring and forecasting of Customer Contacts using contact reason tagging at each call level and then creating Vintage curves for each reason.
• Performed end-to-end monitoring and forecasting of Work Items for Spoof workflow
• 2. Loss Forecasting:
• Performed end-to-end monitoring and forecasting of Unauthorised Chargeback and Agent Fraud Reversal losses through Vintage and Net-to-Gross Forecasting models
• Enabled effective monitoring and easier deep dives of Decline Rate through Global Declines Dashboard (much lighter and having data lag reduced to 1/15th of the previous version)

Sep 2016 – Dec 2018 · 2 yrs 3 mos · Bengaluru Area, India

• Worked with 2 Fortune 100 clients across 2 domains: Retail e-commerce and Search Advertising
• Retail e-commerce (Marketplace):
• Define Order Defect Rate (ODR)
• Developed Net Promoter Score (NPS) framework to surface low performing partners and their drivers
• Built various tools to help business take quick decisions on seller/DSV performance
• Developed Shipping Life Cycle framework that flags ~10000 marketplace sellers based on the
• fulfillment of the various stages in the shipping process
• Developed Marketplace Returns framework to monitor the Seamless Returns Iniative for Marketplace sellers
• 100+ ad hocs in quick turnaround time
• Retail e-commerce (Financial Services):
• Performed Test - Control Analysis and employed Clustering Techniques for pairing, to showcase the value of Financial Services customers
• Developed a framework which would function as single source of truth for all the important KPIs for each Financial Service provided by the website
• Identified $10.2M potential incremental profit, if Credit Card is made the default payment option using A/B Testing
• Designed a methodology to identify the optimum threshold of Gift Card value to provide password protection which helped in preventing ~80% of potential Gift Card Frauds
• Identified operational faults in the website and provided continuous support in fixing them, translating to savings of ~$1M
• Search Advertising:
• Designed a framework to evaluate an advertiser's performance on the platform and to identify the main focus areas in order to improve their performance