Sep 2024 – Aug 2025 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Consolidate customer interactions from various social media networks into a single interface, enabling agents to manage conversations and perform moderation actions.

Jul 2022 – Aug 2024 · 2 yrs 1 mo · Chennai, Tamil Nadu, India · Hybrid

• Role Overview:
• A seasoned professional specializing in the design, development, and implementation of advanced security measures and systems within the banking sector.
• Key Responsibilities:
• MFA Engine Development:
• Created and implemented an advanced Multi-Factor Authentication (MFA) engine.
• Leveraged OTP and OOB authentication techniques to enhance security in card and cardless transactions.
• FRM Tool (Fraud Risk Management):
• Developed Phase 1 of an FRM tool, outlining comprehensive processes for identifying, assessing, mitigating, monitoring, and reporting fraud.
• Provided senior management with robust tools for fraud management in the banking environment.
• FRM Simulator:
• Engineered an FRM Simulator, enabling users to upload transaction data and conduct rule evaluations, resulting in a 20% reduction in false positives.
• CMS APIs (Card Management System):
• Engineered and automated CMS APIs for RUPAY, MASTER, and VISA cards, leading to a 30% reduction in manual processing time.
• Scalable CMS APIs:
• Designed scalable CMS APIs for fetching and modifying bin ranges and bank details, streamlining card management processes, and improving overall efficiency.
• ACS System Enhancements:
• Implemented features and troubleshooted complex bugs in the Access Control System (ACS) for multiple banks.
• Achieved a 20% decrease in transaction failure rates through enhancements and optimizations.
• Transaction Processing Optimization:
• Optimized multiple stages of transaction processing in ACS through meticulous code optimization and the elimination of redundant processes.
• Resulted in improved customer satisfaction with faster and more reliable transaction processing.
• Standalone Business Rule Engine:
• Developed a standalone Business Rule Engine that seamlessly integrates with SQL (supporting MySQL and PostgreSQL) and NoSQL (MongoDB) databases.
• Implemented support for a multi-tenancy architecture, providing a flexible and scalable solution.

Oct 2020 – Jun 2022 · 1 yr 8 mos · Chennai, Tamil Nadu, India · Remote

• Developed new features, functionalities, and capabilities for WFS (Workflow Systems), a suite used by staff at Singapore Airlines. Led the architecture and design of a new microservices-based framework for WFS, reducing the feature development time from 2 weeks to 2 days and downtime by 75%.
• Conducted comprehensive testing of software applications and systems in User Acceptance Testing (UAT) and System Integration Testing (SIT) environments. Analyzed defects and resolved them through comprehensive root-cause analysis, resulting in a 50% reduction in the number of critical issues within a 3-month period.
• Developed REST APIs for web applications within WFS by integrating Java, MySQL, and Spring Boot frameworks, enabling successful CRUD operations. Created a Spring Batch Extract, Transform, Load (ETL) tool that extracted and transformed data from CSV files before loading it into a MySQL database.
• Optimized database performance by conducting regular audits and implementing indexing and query optimization methods; increased query speed by 50%.

May 2019 – Jul 2019 · 2 mos · Mumbai, Maharashtra, India

• Designed an External Interface Unit for Wireless Power Transfer and Bluetooth/LF Communication.
• Designed programs for the ultra-low power MSP430FR6989 FRAM micro-controller, devoted to the control of peripherals through their special registers.

Dec 2018 – Jan 2019 · 1 mo · Sivasagar, Assam, India

• Underwent industrial training in the field of satellite and radio communication and communication networks.