Mansi jain

Program Manager

New Delhi, Delhi, India8 yrs 7 mos experience

Highly Stable

Key Highlights

Proven track record in operations management.
Expert in analytical reporting and performance metrics.
Strong leadership in team collaboration and efficiency.

Stackforce AI infers this person is a Logistics and Operations Management expert with a focus on performance optimization.

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Skills

Core Skills

Operations ManagementAnalytical ReportingSupply Chain ManagementClient Management

Other Skills

Daily Operations ManagementAnalytic ReportingStaff SchedulingMonitoring PerformancePayroll ManagementCustomer Relationship Management (CRM)Operational Data ManagementPerformance Metrics MonitoringKey Account ManagementClient Relationship ManagementDashboard MetricsFor-profitMicrosoft OfficeDecision-MakingMicrosoft Excel

Experience

8 yrs 7 mos

Total Experience

3 yrs 8 mos

Average Tenure

1 yr 3 mos

Current Experience

Zepto

2 roles

Team Lead || Program & Process Excellence || Growth Team

Feb 2025 – Present · 1 yr 3 mos

Operations Team Lead

Feb 2025 – Present · 1 yr 3 mos

Supervise and manage team members to ensure smooth daily operations, motivate performance, and facilitate collaboration.
Prepare and present reports on a daily, weekly, and monthly basis to track team progress and operational metrics.
Generate and analyze last-mile and first-mile delivery reports to monitor efficiency and identify areas for improvement.
Create various analytical reports to support decision-making, highlight trends, and recommend process enhancements.
Manage and maintain all operational devices, including Handheld Devices (HHDs), cradles, and mobile devices, ensuring their availability, functionality, and compliance with internal usage standards.
Schedule shifts and allocate resources based on order volumes and manpower availability, optimizing staffing while controlling operational costs.
Oversee daily cash collection from stores, ensure accurate logging, and perform end-of-day reconciliation.Maintain records for audits.

Daily Operations ManagementAnalytic ReportingStaff SchedulingMonitoring PerformancePayroll ManagementCustomer Relationship Management (CRM)+2

Uber

2 roles

Operational Executive

Oct 2018 – Feb 2025 · 6 yrs 4 mos

Operations Consultant

Oct 2018 – Jan 2025 · 6 yrs 3 mos

Manage and guide the lead matching process and onboard new supply partners, ensuring optimal driver availability and engagement.
Oversee and coordinate the end-to-end supply chain processes related to driver operations.
Handle daily operational data, ensuring accuracy and timely updates to support decision-making and reporting.
Monitor and analyze driver and operational team performance metrics to identify gaps and implement improvement strategies.
Address and resolve operational queries from drivers and internal teams promptly.
Manage key accounts related to driver operations, ensuring smooth coordination, issue resolution, and relationship management.
Set up and maintain accounts for new driver partners, ensuring all documentation and compliance requirements are fulfilled.

Operational Data ManagementPerformance Metrics MonitoringKey Account ManagementSupply Chain Management

Ensure venture

Insurance Agent

May 2015 – May 2016 · 1 yr

Oversee and manage daily employee attendance records to ensure accuracy and punctuality.
Prepare and process salary calculations, ensuring timely and error-free payroll management.
Design and maintain interactive dashboards for tracking key performance indicators and operational metrics.
Maintain and update various trackers and databases to ensure organized and accessible information.
Assist clients with filling out application forms and ensure all paperwork is accurately completed and submitted.
Handle policy renewals, endorsements, claims support, and follow up on pending documentation.
Resolve client queries, provide after-sales support, and maintain strong client relationships for retention.

Payroll ManagementClient Relationship ManagementDashboard MetricsClient Management