Akash Bhati

Operations Associate

Noida, Uttar Pradesh, India9 yrs 11 mos experience

Highly Stable

Key Highlights

Proven expertise in campaign execution and data analysis.
Strong track record of improving customer satisfaction.
Adept at streamlining processes and reducing escalations.

Stackforce AI infers this person is a Data Management and Operations Specialist in the Gaming and Telecom industries.

Contact

Skills

Core Skills

Campaign ExecutionUser EngagementCustomer SupportData Management

Other Skills

Data AnalysisAnalytical SkillsCleverTapCampaign ManagementMicrosoft ExcelPivot TablesExcel Pivot

About

• Operations and Data Management Specialist with 4+ years of experience across gaming, telecom, and customer service industries. • Proven expertise in campaign execution, data analysis, customer support, and team leadership. • Adept at streamlining processes, reducing escalations, and driving user engagement through targeted operational strategies. • Proficient in MS Office, Google Suite, and campaign automation tools like CleverTap, Gupshup. • Strong track record of reducing escalation turnaround times and improving customer satisfaction across telecom and gaming industries. • Experienced in managing end-to-end operations, from data entry and reporting to leading cross-functional teams for large-scale campaigns.

Experience

9 yrs 11 mos

Total Experience

3 yrs 1 mo

Average Tenure

7 mos

Current Experience

Paytm

Team Lead

Oct 2025 – Present · 7 mos · Noida, Uttar Pradesh, India · Hybrid

First games

Team Lead

Oct 2021 – Oct 2025 · 4 yrs · Noida, Uttar Pradesh, India · On-site

Execute push notifications and in-app promotions through CleverTap, boosting user
engagement.
Manage monthly campaigns, ensuring zero downtime and error-free execution.
Implement QC processes, reducing configuration errors by.
Collaborate with product and IT teams to drive new campaign features and resolve issues.
Achievements:
Managed end-to-end configuration of leaderboard campaigns, tournament and deposit
offers.
Designed retention strategies improving active user engagement.
Led VIP & HVC campaigns, enhancing revenue.
Additional Achievements:
Boosted daily active users (DAU) through contextual push campaigns and gamification
strategies.
Reduced campaign setup time by 25% through optimized workflows and team
coordination.
On-time execution of 100+ monthly campaigns.

Data AnalysisAnalytical SkillsCampaign ExecutionUser Engagement

Dishtv

Service Coordinator

Oct 2019 – Oct 2021 · 2 yrs · Noida, Uttar Pradesh, India · On-site

Coordinated customer escalations and service requests (SRs) across multiple circles.
Generated daily/weekly KPI reports for circle heads and management.
Managed material & stock reporting via MMS, ensuring seamless IT coordination.
Monitored pending cases and high pendency alerts, improving SLA adherence.
Handled pan-India escalations via mail/phone, ensuring quick resolution.
Achievements:
Reduced work order pendency by streamlining engineer mapping in MMS.
Improved customer satisfaction by resolving escalations within SLA timelines.
Additional Achievements:
Achieved >95% SLA compliance by proactively monitoring pending SRs.
Collaborated with IT teams to resolve systemic errors, improving efficiency in MMS
reporting