Dec 2023 – May 2026 · 2 yrs 5 mos · Hyderabad, Telangana, India · Hybrid

Nov 2022 – Nov 2023 · 1 yr · Hyderabad, Telangana, India · On-site

• Supported business-critical banking applications with strict SLA and compliance requirements. Handled high-severity incidents, ensuring timely resolution and minimal business impact. Conducted problem investigations and implemented permanent fixes to prevent recurrence. Built and maintained CI/CD pipelines using Jenkins, Maven, Git, Nexus, and JFrog. Containerized applications using Docker and deployed workloads on Kubernetes. Enhanced observability by improving dashboards, alerts, and log analysis. Supported controlled production releases following ITIL change management processes.

Mar 2019 – Apr 2022 · 3 yrs 1 mo · Hyderabad, Telangana, India · On-site

• Support for Non Prod and prod deployments by using Jenkins, Bitbucket, Maven Jfrog, Ansible and Monitoring the application by using ELK NewRelic and Grafana

Jul 2011 – Feb 2015 · 3 yrs 7 mos

• Provided L1/L2 IT support for end users across corporate offices, ensuring minimal business disruption. Supported Windows operating systems, desktop applications, printers, and peripheral devices. Assisted in network troubleshooting, including LAN connectivity, DNS issues, and basic firewall checks. Managed user access and permissions, including Active Directory user creation, password resets, and group policies. Supported email systems and enterprise applications, resolving user issues and access problems. Maintained IT asset inventory, system documentation, and standard operating procedures.