Oct 2025 – Nov 2025 · 1 mo · Chennai · Hybrid

• Performance Management & Quality Assurance:
• Led a 15-member team, including 3 direct reportees, with defined KPIs.
• Monitored team performance, provided targeted coaching, and drove continuous operational improvements.
• Managed end-to-end QA activities for invoice processing and internal controls.
• Key Initiatives:
• Collaborated with supervisors, Automation, and CI teams to accelerate ongoing RPA initiatives and support faster deployment.
• Proposed and recommended enhancements to the existing control review mechanism and designed a comprehensive monitoring checklist.
• Worked closely with the QA and Leadership teams to draft a proposal for an integrated tax engine enhancement within the Coupa workflow, addressing recurring tax failures specific to the India region.

Jul 2022 – Sep 2025 · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Process Transitions: Orchestrated three successful knowledge transfers from an external service provider to the Bangalore center, achieving seamless operational integration.
• Operational Efficiency: Streamlined workflows, eliminated redundancies, and automated manual processes, delivering savings equivalent to 7 FTEs over two years.
• Value Analysis: Conducted cost-benefit analyses to identify improvement opportunities and deliver measurable business value.
• Continuous Improvement: Championed process enhancements by identifying bottlenecks and implementing automation to boost productivity and reduce errors.
• Productivity & Reporting Dashboards: Developed dashboards using SNOW (ticketing tool) and Power BI to monitor and analyze AP help desk activities, enhancing visibility and decision-making.
• Fraud Prevention: Implemented advanced fraud detection strategies, including 100% call validation for bank updates in low-confidence APEX cases.
• Awareness Initiatives: Designed and circulated quarterly global fraud prevention newsletters, sharing incidents, trends, and best practices to reduce fraud exposure.
• Accounts Payable Management: Spearheaded end-to-end AP operations including supplier enablement, invoice processing, and reconciliation, ensuring 100% compliance with policies and statutory requirements.
• Performance Management: Led a 25-member team (including 5 direct reportees) with defined KPIs, monitored performance, and provided targeted coaching to achieve operational excellence.
• Compliance & Controls: Enforced stringent financial controls and SOX compliance while ensuring timely execution of mandated procedures.
• Fraud Prevention: Implemented advanced fraud detection strategies, including 100% call validation for bank updates in low-confidence APEX cases.
• Awareness Initiatives: Designed and circulated quarterly global fraud prevention newsletters, sharing incidents, trends, and best practices to reduce fraud exposure.

Mar 2020 – Jul 2022 · 2 yrs 4 mos · Bengaluru, Karnataka, India · On-site

• COE Model Implementation, Monitoring internal financial controls including SOX, Part of Interview panel in finalizing the candidates till team lead level, Responsible for functions such as timely & accurate Invoice processing & payments, account reconciliations, Inter Company Netting including AP month close, Vendor master maintenance & T&E, Manage day to day operation of the Accounts Payables for EMEA region with team size of 45

Nov 2013 – Feb 2020 · 6 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Operations & Team Leadership: Directed Accounts Payable operations for the EMEA region, managing a 17-member team, monitoring invoice processing volumes, production dashboards, and ensuring SLA compliance.
• Compliance & Controls: Reviewed and authorized payment proposals, validated annual DTP documentation, and implemented control measures such as duplicate payment checks, scanning reconciliation, and NPO posting reviews.
• Client Engagement & Reporting: Led operational and issue log discussions with clients, presented monthly SLA performance decks to finance managers, and addressed escalations with effective solutions.
• Performance & Process Improvement: Assessed team performance, delivered actionable feedback, and championed client value-add projects that enhanced efficiency and operational outcomes.
• Manila, Accenture (Oct 2013): Conducted reverse KT to train AP teams on all handled activities over 6 weeks.
• Bangalore, Accenture (Feb 2022): Delivered reverse KT to train AP teams on all handled activities over 6 weeks.
• Czech & Slovak Region (Oct–Nov 2015): Led payment processing transition from knowledge transfer perspective; improved accuracy score from 75% to 98% over 12 months despite language and tax complexities.

Apr 2007 – Oct 2013 · 6 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Reporting & Analytics: Delivered monthly dashboard slides, SLA decks, accrual reports, GRIR reports, and performance metrics, enabling accurate financial tracking and decision-making.
• Performance Monitoring: Generated and analyzed weekly vendor open items, first-pass accuracy reports, and quarterly E2E cycle time metrics to drive process improvements and ensure on-time vendor payments.
• System Testing & Compliance: Executed UAT for quarterly SAP releases, monitored and resolved “R” blocked invoices, surplus IR bookings, and SAP interface issues while maintaining AP control compliance.
• Query & Issue Resolution: Managed vendor, client, and internal query resolution, cleared C&B suspense accounts, and coordinated with SAP support to address technical issues.
• Team Leadership: Directed work allocation, tracked invoice queues, and led a 10-member team to consistently achieve service level targets and operational KPIs.
• Reporting & Tracking: Compiled and delivered daily production, timeliness, and indexing reports to monitor & improve operational efficiency.
• Dispute Resolution: Resolved vendor issues related to merchandise returns, approving chargebacks for system rejections and exceptions.
• Stakeholder Communication: Liaised with store teams to gather required details and clarify high-value merchandise return chargebacks for quick resolution.
• Issue Management: Troubleshot and corrected interface errors from payment rejection reports and store-initiated chargebacks to ensure payment accuracy.
• Team Support & Process Compliance: Supported the Team Lead in workload allocation, daily production monitoring, and maintained process quality through error log and CAPA updates.