Jun 2015 – Dec 2019 · 4 yrs 6 mos · Indore Area, India

• Store manager

Oct 2005 – May 2015 · 9 yrs 7 mos · Mumbai Area, India

• Coordinating with:
• o IT on issues relating to cataloguing, cashiering, schemes, etc.
• o Warehouse In charge for stock movement both inward & outward
• o Category team for cross promotion activity for T24 customers.
• Imparting training to Circle coordinator on New Process and updates T24 application in co-ordination with HR.
• Maintaining relationships with Tata Docomo team and Tcs for the smooth operations.
• Ensuring that:
• o Optimum stock levels are maintained at all the circles through an efficient ordering system
• o No Stocks moves out of the store without proper Documents/delivery challan.
• o All the new store should have T24 Kiosk available with all the IT assets functioning properly.
• o Team should get proper training by the circle coordinator for all the T24 process.
• Overseeing all the customer complain should be resolved in prescribe TAT.
• Designing New processes to make T24 operation simpler and easy to understand at store.
• Involved in doing the UAT/testing and roll out of new products and process.
• Conduct various audit checks to control leakages of EVD/Recharges.
• Extract and analyze various reports for frequent shopper/lapsers and design various offers for them to bring them back on REC (Revenue earning customer) base.

Apr 2004 – Aug 2005 · 1 yr 4 mos

• Key Responsibilities;
• Assist the floor manager in achieving the sales targets
• Direct, control and supervise the work of sales officers / sales associates
• Was Responsible for all the operations of Department.
• Was Responsible for maintaining the stock file and to ensure maximum sales.
• Was Responsible for the control of shrinkage.
• Was Responsible for the Replenishment of stock on the floor.
• Was Responsible for the highest standard of customer services.

Jan 2004 – Sep 2005 · 1 yr 8 mos

• Key Responsibilities;
• Was handling a team of 25 staff and was reporting to area manager.
• Was responsible for the profitability of store.
• Was Responsible for vendor negotiating for and introducing new products in store.
• Was responsibility for the budgeting of my store
• Was responsible for planning the local promotion calendar for the entire year.
• Was responsible for handling petrol pump and maintaining the statutory records.
• Was responsible for keeping the cost under control and ensure the maximum sales.

Jan 2003 – Mar 2004 · 1 yr 2 mos

• Key Responsibilities;
• Responsible for Customer care and Dealing with the Customer and sales of mobiles.
• Solving the problems of customer and make them delight.
• Handling inbound and outbound calls.
• Reporting to Area Sales Manager.
• Responsible for achieving the sales target.