Jun 2014 – Dec 2014 · 6 mos · Hyderabad Area, India

• Professional Summary
• 2.3 years of experience in Salesforce Release Management, Development and Administration. I have also worked on Release Automation for Salesforce Deployment for QA and Production environments.
• 2.3 years of experience in Salesforce Support and Release Management, Development and Administration. I have also worked on Release Automation for Salesforce Deployment at CA Technologies India Technology Center, Hyderabad. I joined CA Technologies as a fresher in July 2012 after completing my MCA from NITK Surathkal and have been working here since then.
• Been a part of regular maintenance releases occurring almost every month and major release occurring quarterly in a year. I have worked on providing Quick fixes to the configuration requests for our SFDC environment and have closed many enhancement tickets during my stay at at CA Technologies.
• Involved in more than 50 deployments including more than 10 major Releases, 30+ minor releases and Quick fix releases for the past couple of years.
• Taken part as a Support person where I had to interact with customers to work on Salesforce Admin and Access related issues and have successfully closed more than 600 tickets myself.
• Salesforce Development
• Successfully completed the development tasks for Projects like . LMS External Replacement and migrated the changes to Production
• Completed the enhancements for many projects like CA Education Quick Quote, Sales Optimization and Profile Cleanup project.

Jul 2012 – Jun 2014 · 1 yr 11 mos · Hyderabad Area, India

• Salesforce
• Administration
• Extensive Salesforce Administration experience of more than 2 years.
• Experience in providing Quick solutions to tickets related to Salesforce configuration.
• Proficient in analyzing and translating business requirements to technical requirements and architecture, worked on Quick Hits Change Requests and Enhancement Requests.
• Have worked a lot of translation Workbench and generating translation files for importing translations for different languages for different projects.
• Have made significant contribution in Environment Provisioning for QA and Dev environments in Salesforce at CA Technologies.
• Salesforce Support & Release Management
• Particpated in several deployments for projects like PRM4,PRM5, PRM 5.5, PRM6, FY14,FY15,Sales Optimization,etc.
• Very good understanding of SFDC deployments via ANT and Change Sets.
• Closed 600+ tickets in Salesforce Queues as Breakfixes and Enhancements and Configuration Issues

Feb 2012 – Jun 2012 · 4 mos · Hyderabad Area, India

• Worked on a Java Project as a developer for Content Delivery Management Team.