Sandeep Kumar

Business Development Executive

Delhi, India3 yrs 9 mos experience

Highly Stable

Key Highlights

Achieved Century Award for performance excellence.
Managed 80–100+ daily customer interactions.
Consistently delivered results in fast-paced environments.

Stackforce AI infers this person is a Customer Support and Sales Professional with expertise in B2B and B2C environments.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Customer ServiceBiology Doubt SolverCounselor Education

Other Skills

Customer ExperienceB2B CommerceDoubt SolvingOnline CounselingCorporate FundraisingFundraising Campaign ManagementCustomer Satisfaction (CSAT)Inbound & Outbound CallingDirect SalesSales ProcessesMarketingBusinessCoachingSales and MarketingCommunication

About

Customer Support & Sales Professional with 3+ years of experience in Customer Support, Sales, and Lead Management across top-tier brands like IndiaMART, DishTV, Testbook and Chegg. I have hands-on experience managing 80–100+ daily interactions across inbound and outbound channels, ensuring high customer satisfaction (CSAT) and efficient problem resolution. From supporting 50+ sellers daily to counseling students for enrollments, I have consistently delivered results in fast-paced remote environments. Recognized with the Century Award from Chegg and VGFCP Champ of the Week Award from IndiaMART for performance excellence.

Experience

3 yrs 9 mos

Total Experience

3 yrs 9 mos

Average Tenure

Current Experience

Chegg india

Managed Network Expert

Apr 2023 – Jun 2023 · 2 mos · Delhi, India · Remote

Solved Biology doubts with clear, accurate, and step-by-step explanations
Simplified complex concepts while maintaining quality guidelines and deadlines
Achieved Century Award for completing 100 questions with high accuracy and positive feedback

Biology Doubt SolverDoubt Solving

Dishtv

Customer Support Executive

Sep 2022 – May 2025 · 2 yrs 8 mos · Delhi, India · Remote

Handled 70+ inbound customer calls daily and resolved service/technical issues
Delivered high customer satisfaction (CSAT) through effective communication and quick resolution
Guided customers through troubleshooting steps to restore DTH services
Promoted value-added services, supporting customer retention and engagement

Customer Relationship Management (CRM)Customer Service

Indiamart intermesh limited

2 roles

Online Associate

Promoted

Aug 2022 – Feb 2026 · 3 yrs 6 mos · Delhi, India · Remote

Managed and supported 50+ sellers daily, improving lead quality and response rates
Analyzed buy lead rejections and provided actionable feedback to enhance conversions
Assisted sellers in using CRM dashboards, filters, and lead management tools
Maintained accurate seller records to improve performance and platform efficiency

Customer Relationship Management (CRM)Customer Experience

Tele Associate

May 2022 – Aug 2022 · 3 mos · Delhi, India · Remote

Verified and updated seller business details to ensure accurate platform data
Assisted sellers in product listing and explained platform features
Handled outbound calls to onboard and support sellers
Achieved vGFCP Champ of the Week award for highest profile verifications in a week.

Customer Relationship Management (CRM)B2B Commerce

Testbook

Tele-counselor

Jun 2022 – Mar 2023 · 9 mos · Delhi, India · Remote

Handled 30+ outbound calls daily and converted leads into paid enrollments
Achieved consistent sales targets through effective counseling and follow-ups
Assisted students in course selection and resolved queries to improve conversion rate
Managed and updated lead data in CRM systems

Counselor EducationOnline Counseling

Inamigos foundation (iaf)

Fundraising Intern

Jun 2021 – Aug 2021 · 2 mos · Delhi, India · Remote

Helped the team in running online fundraising campaigns and supporting day-to-day activities.
Assisted in basic communication with donors and partners through emails and online platforms.
Learned how fundraising works, including donor follow-ups, planning small campaigns, and keeping simple records, while working remotely with the team.

Corporate FundraisingFundraising Campaign Management