Mar 2022 – Present · 4 yrs 2 mos

Mar 2018 – Feb 2022 · 3 yrs 11 mos

Sep 2015 – Mar 2018 · 2 yrs 6 mos

• Value chain planning

Jul 2013 – Sep 2015 · 2 yrs 2 mos

• Customer Center Sustaining Engineering
• Support released version of all modules including within Customer Center.
• On daily basis review and resolve customer bugs for customer center issues ensuring SLAs are met.
• Do root cause analysis of all issues and provide feedback to product development teams to take preventive measures.
• Review all new feature development happening for future releases, and present feedback from the point of view of ensuring upgradability and easy adoption by customers.
• Troubleshoot and resolve techno-functional problems.
• customer/service interaction
• Customer Data Management (HUB)
• Hub supports removing duplicates, standardizing data (mass maintaining), and incorporating rules to eliminate incorrect data from entering the system in order to create an authoritative source of master data. Master data are the accounts and parties for which the business transactions are completed
• Make bug fixes and perform testing and debugging of applications
• Build and execute unit tests and unit plans.
• Part of the code coverage project involving writing junits for the various methods
• Review integration and regression test plans created by QA
• Data Quality
• Provisioning the IIR and building up the environment.
• Documenting the technical description document for customers
• Bugs triaging
• Audit Trail for CRM
• Audit Trail is a history of the changes that have been made to data in the Fusion applications. Audit Trail includes information such as who has accessed a business object (view object), what operation was performed on it, when it was performed, and how the value was changed. The audit information is logged without any interaction from the end user.
• Bug fixes, triaging and small enhancements