Abhilash Jain

CEO

Ghaziabad, Uttar Pradesh, India24 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16 years of diverse experience in operations management.
Expert in process innovation and business continuity.
Successful implementation of global warranty integration project.

Stackforce AI infers this person is a seasoned operations manager in the consumer electronics industry.

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Skills

Core Skills

Operations ManagementProcess Management

Other Skills

Customer Relationship ManagementBusiness Continuity PlanningData Quality ImprovementKPI MonitoringSales ManagementConsumer ElectronicsRetailStrategyAnalysisMicrosoft ExcelCompetitive AnalysisManagementMISVendor ManagementBusiness Strategy

About

Solutions focused and result oriented professional offering 16 years of a successful career with diverse roles in 1. Process Management 2. Operations Management 3.Costing and Revenue Planning 4.Team Management 5.Customer Relationship Management 6.Operations Management 7.Business Continuity Planning

Experience

24 yrs 10 mos

Total Experience

3 yrs 8 mos

Average Tenure

6 yrs 2 mos

Current Experience

Samsung electronics

Deputy General Manager

Mar 2026 – Present · 2 mos · Gurugram

Key functional areas:
1.Improve, standardize, and innovate process by analyzing service process issues.
2.Introduce process/validations to improve claim data quality required for further improvement in product quality.
3.Clearance of warranty claim requests are per defined SLA to keep business continuity.
4.Proactively identify risk sensing areas and mark for improvement, promoting digital adaptability
5.Identify areas of improvement and perform trainings to Service centers on data quality and service process.
6.Chargeback to OEM and insurance vendors as per offers/ Contracts.
7.KPI monitoring (Repeated repair Ratio, High value parts consumption, Product Return Ratio)
Major Highlights:
1.Successfully implemented warranty integration project. Project was a major success across all Global Samsung Subsidiary. Started Pre-validation of Warranty claims before actual call closure in system.
2.Cost saving initiatives through new validation rules as per business requirement.
3.Development of management reporting through BI tools
4.Automation of daily operational reports through RPA.

Process ManagementOperations ManagementCustomer Relationship ManagementBusiness Continuity Planning

Samsung india

Chief Manager

Mar 2020 – Present · 6 yrs 2 mos

Samsung electronics

Manager

Mar 2017 – Feb 2020 · 2 yrs 11 mos · Gurgaon, India

1.Standardize service processes and system.
2.Innovate processes by reviewing investment validity upon a new system and developing it for enhancing operation system efficiency.
3.Enhance service system by maintaining and improving system and support stable process operation.

Panasonic

Manager

Apr 2014 – Mar 2017 · 2 yrs 11 mos · Gurgaon, India

1.Implementation of new service management software for call center/ASC’s.
2.Working closely with IT team for implementation of service related process and functions in new system.
3.Analyze weak areas in field operations through different sources and develop service process & policies.
4.Data analysis for field & HO audit

Carrier midea india

Senior Manager

Jun 2013 – Apr 2014 · 10 mos · Gurgaon, India

1.Implementation and training of CRM at Service centers.
2.Develop service strategy, new initiatives, design service policies and processes.
3.Analyze network requirement as per market and develop service network.
4.Performance evaluation of service partners/branches.
5.Oversee SSD/ ASP compensation.
6.Develop process for service audits