Nikhil kumar

Business Development Executive

Delhi, India3 yrs 5 mos experience

Key Highlights

  • Proven track record in customer relationship management.
  • Strong expertise in product development and retail operations.
  • Skilled in driving customer satisfaction and business growth.
Stackforce AI infers this person is a Customer Relationship Management professional with a focus on retail and service excellence.

Contact

LinkedIn

Skills

Core Skills

Business Relationship ManagementCustomer Service ExcellenceProduct Knowledge & DevelopmentCustomer Satisfaction

Other Skills

Upselling & Cross-SellingCustomer DelightSprinklr (Customer experience platform)Business-to-Business (B2B)Team LeadershipDispute ResolutionBusiness Process ImprovementComprehensive Product KnowledgeMicrosoft OfficeEnglish

About

Graduated with a Bachelor of Arts in Economics from Delhi University in 2024, bringing a strong academic foundation to dynamic roles in customer service and retail operations. Most recently served as Senior Executive at Lenskart, contributing to product development, seamless retail operations, and customer satisfaction across online and offline platforms. Leveraging tools like MS Excel, MS PowerPoint, and Sprinklr, collaborated with cross-functional teams to enhance retail strategies and improve customer experiences. Motivated by a commitment to excellence and innovation, aims to contribute meaningfully to organizations prioritizing growth and customer-centric values.

Experience

3 yrs 5 mos
Total Experience
1 yr 5 mos
Average Tenure
7 mos
Current Experience

Paytm

Virtual Relationship Manager

Oct 2025 – Present · 7 mos · Skymark_Noida · On-site

  • As a Virtual Relationship Manager, I'm primary responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of renewals, customer success, and stakeholder management for enterprise-level clients.
  • Key Responsibilities :-
  • Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
  • Develop and execute account management strategies to grow business and engage merchants effectively.
  • Understand clients' business needs and act as the main point of contact for escalations and
  • problem resolution.
  • Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
  • Collaborate with sales, technical, and merchant service teams to optimize client experience.
  • Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
  • Advocate for clients internally, communicating feedback to improve products or services.
Upselling & Cross-SellingProduct Knowledge & DevelopmentBusiness Relationship ManagementCustomer Service Excellence

Lenskart.com

Senior Executive

Jul 2024 – Aug 2025 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

  • Sr. Executive – PRG Team
  • Lenskart Pvt. Ltd. | 2024 – 2025
  • Played a key role in product development and managing the retail operations for both online and offline channels. Ensured customer delight through in-depth product knowledge, seamless shopping experiences, and proactive dispute resolution. Collaborated with cross-functional teams to enhance retail strategies and improve customer satisfaction across multiple platforms. Proficient in MS Excel, MS PowerPoint, and Sprinklr software, leveraging data and tools to drive operational excellence and improve processes.
Customer DelightSprinklr (Customer experience platform)Product Knowledge & DevelopmentCustomer Satisfaction

Reliance retail

Customer Service Officer

Apr 2021 – Jan 2023 · 1 yr 9 mos · New Delhi, Delhi, India · On-site

  • Handled inbound and outbound customer interactions, resolved queries, and ensured high customer satisfaction by providing accurate information about services and policies. Engaged in upselling additional services and solutions to meet customer needs and achieve revenue targets. Maintained records in CRM, coordinated with internal teams for escalations, and achieved performance targets consistently. Developed strong communication, upselling, problem-solving, and customer relationship management skills while working in a fast-paced environment. Proficient in CRM tools and MS Office.
Customer SatisfactionBusiness-to-Business (B2B)Customer Service Excellence

Education

Delhi University

Bachelor of Arts - BA — Economics

Aug 2021 – Jul 2024

Central Board of Secondary Education (CBSE)

Senior Secondary — PCM

Mar 2020 – Apr 2021

Central Board of Secondary Education (CBSE)

Matriculation

Mar 2018 – Apr 2019