Suja Chandy

CEO

India22 yrs experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in driving sustainability and ESG initiatives.
  • Proven track record in scaling global capability centers.
  • Strong leadership in AI-enabled learning ecosystems.
Stackforce AI infers this person is a SaaS and ESG expert with a focus on business transformation.

Contact

Skills

Core Skills

SaasEsgLearning And Development

Other Skills

Software as a Service (SaaS)Global Capability CentersEnvironmental, Social, and Governance (ESG)Business TransformationManagementLeadershipStakeholder ManagementAIGlobal DeliveryCompetitive AnalysisProgram ManagementProject ManagementVendor ManagementKnowledge ManagementConsulting

About

Suja Chandy is the Chief Sustainability Officer (Global) and Managing Director, India for Zafin, a Toronto, Canada headquartered global banking technology leader. In her role, she leads Zafin’s India operations with a focus on business impact, talent strategy, and market/client facing initiatives. She is responsible for building and scaling high quality talent across product, delivery, and onboarding teams in India, strengthening capability and readiness as Zafin evolves as an AI-powered SaaS platform partner to banks globally. She also drives measurable business outcomes by balancing growth with discipline through optimizing operations to manage EBITDA, while accelerating revenue through focused market and customer initiatives. As a Board Director of Zafin India, she provides governance and strategic oversight to support long-term, sustainable growth in the region. Alongside her India mandate, Suja drives Zafin’s global ESG and sustainability agenda, including its journey toward net zero and long-term value creation aligned with stakeholder expectations. She is also part of Zafin’s Responsible AI efforts, representing the ESG perspective in shaping responsible and ethical AI practices. Suja is also responsible for global enterprise Learning at Zafin, shaping an AI enabled continuous learning ecosystem to build capability at scale and support ongoing business transformation. With a career spanning leadership roles at Nissan Digital India, Invest India, Big 4 firms like KPMG and PWC, and across North America and India, Suja brings deep expertise in sustainably scaling global capability centers from the ground up, enabling technology led rapid business transformation, and building strong talent ecosystems. She is recognized for her purpose-driven leadership, her ability to connect strategy with execution, and her focus on building organizations that balance innovation, responsibility, and human impact.

Experience

22 yrs
Total Experience
2 yrs 9 mos
Average Tenure
3 yrs 1 mo
Current Experience

Zafin

2 roles

Chief Sustainability Officer (Global) & Managing Director (India)

Promoted

Apr 2024Present · 2 yrs 1 mo

  • Zafin is a global leader in SaaS cloud native product and pricing solutions for banks and customer-centric financial institutions.
  • As a member of the Global Leadership team of Zafin, I have a dual role. 1) I am responsible for managing India operations incl P&L, and the region’s customer/market facing initiatives. This includes day to day operations, attracting and retaining top talent, external stakeholder management, client relationship building, brand promotion and partner ecosystem development. 2) I am responsible for Zafin’s sustainability and ESG strategy and initiatives globally, including guidance on Responsible AI. My additional responsibility also includes conceptualising, building and executingZafin’s enterprise Learning strategy embedding AI for personalisation and agility.
Software as a Service (SaaS)Global Capability CentersEnvironmental, Social, and Governance (ESG)Business TransformationManagementLeadership+3

Senior VP & Managing Director (India)

Apr 2023Apr 2024 · 1 yr

  • Zafin is a global leader in SaaS cloud native product and pricing solutions for banks and customer-centric financial institutions. As a member of the Global Senior Leadership Team of Zafin, 1) I am responsible for managing India operations, 2) I run key global enterprise functions (ESG, L&D, Scholarships, Campus Recruitment, Shared services) from India.
  • In India, I am responsible for the organization’s day to day operations incl attracting and retaining top talent, external stakeholder management, client relationship building, brand promotion, partner ecosystem development etc.
Software as a Service (SaaS)Global Capability CentersEnvironmental, Social, and Governance (ESG)Business TransformationManagementLeadership+3

Indo canada chamber of commerce

Member Board Of Directors

Mar 2021Feb 2022 · 11 mos · Toronto, Ontario, Canada

  • As a nominated director on one of Canada’s oldest bilateral, not for profit, business chamber that aims to enhance economic and business relations between Canada and India, I was involved in identifying and creating business opportunities for Canadian businesses in India and vice versa . My area of focus was improving the bilateral flow of investments between Canada and India by forging strong partnerships with key industry organizations as well as federal and provincial governments, and helping connect tech entrepreneurs and startups with investors and organizations in both countries.

Nissan digital india llp

Vice President & Managing Director

Sep 2018Apr 2020 · 1 yr 7 mos · Thiruvananthapuram, Kerala, India

  • Suja was responsible for managing and scaling up overall India operations for the first ever global in-house hub for software development for Nissan Motor Corporation. From setting and scaling up infrastructure to creating talent attraction strategies, setting up policies and processes, establishing governance, ensuring legal and regulatory compliance, promoting a culture of high performance, enabling a collaborative workplace to encourage innovation and digital transformation, Suja spearheaded the Hub’s growth from the ground up to 550 employees in just 1.5 years. Also responsible for building strong ecosystem partnerships with local academia, industry associations, vendors/ service providers as well as being the key point of contact with both state and central governments to enable timely approvals and support.

Invest india

Vice President (Sectors/Industries)

Feb 2017Aug 2018 · 1 yr 6 mos · New Delhi, Delhi, India

  • Suja headed the overall Investment Promotion and Facilitation activities across all sectors under the Make in India program covering Infrastructure, Manufacturing & Services. She was responsible for developing and implementing an overall organisational strategy/plan for attracting $100B of investments into India, advising on policy matters working with Central Ministries, streamlining processes and procedures that enable better targeting and facilitation outcomes and developing institutional knowledge at Invest India. She also led the facilitation of entry/expansion of some of the biggest global brands into India. She was responsible for creating the first sector specific Investor Desks within various Ministries to enable better facilitation and proactive global outreach and issue resolution. Sector focused teams provided sectoral expertise and handholding for investors including location assessment, issues/grievance handling, market entry/expansion support and after care thus giving a potential investor end to end support and enabling ease of doing business. She kick-started the development of an Innovation program (AGNIi) at Invest India under the aegis of the Principal Scientific Advisor to Govt of India, as part of the Hon’ble Prime Minister’s Science, Technology, and Innovation Advisory Council (PM-STIAC), to harness scientific knowledge & technology for the betterment of society.

Kpmg india

Associate Director, Government & Public Sector

Feb 2015Feb 2017 · 2 yrs · Greater Delhi Area

  • Led Strategy, Investment Promotion, Program & Project Management related projects for both Central & State Government clients. Responsible for identifying viable growth opportunities, developing service offerings, managing strategic client accounts and building key client relationships. Project Director on GOI’s flagship Make In India program to boost India’s manufacturing capability and which covered 25 sectors.

Kpmg

Global Knowledge Leader, Government & Public Sector

Mar 2011Dec 2014 · 3 yrs 9 mos · Greater Toronto Area, Canada

  • As the Global Knowledge Leader (Senior Manager) for the Government & Public Sector, Suja was responsible for creating, implementing and maintaining a knowledge strategy and framework that caters to the needs of the government and public sector network and is aligned with the Firm’s global growth strategy and the enterprise knowledge plan. The role involved working closely with global leadership and other key senior stakeholders across the KPMG worldwide network to proactively identify and understand the changing business needs and opportunities and to develop and implement knowledge based solutions aimed at effectively meeting these needs in a highly agile and flexible environment. It also involved influencing leaders from the Global network of firms and secure their buy-in. The framework helped make knowledge based activities successful within the Global
  • Practice, creating effective people networks and building communities of practice, promoting global collaboration on mega opportunities and large deals, sharing market and competitive intelligence across the KPMG network on a regular and timely basis using technology and tapping the latest social media tools to drive business development and growth.

Pwc canada

Senior Advisor

Jul 2008Mar 2011 · 2 yrs 8 mos · Greater Toronto Area, Canada

  • Suja joined PWC’s Sourcing Advisory Practice in Toronto where she managed medium to large scale strategic outsourcing deals across industries covering ITO, BPO and KPO. She also led the vendor management pillar within the Sourcing practice and worked with the Global PWC team on developing a vendor profiling framework for more targeted and strategic procurement of vendors. While at PWC, Suja also spearheaded a knowledge management initiative to create a more efficient framework for sharing and dissemination of critical information across practices.

Cgi

Lead, Global Intelligence Center

Jan 2002Jul 2008 · 6 yrs 6 mos · Toronto, Canada Area and Bangalore, India

  • As leader of the Global Intelligence Center (GIC) for CGI, a leading Canadian IT Services vendor, Suja took up a challenging two year assignment that meant shifting from Canada to India to establish and manage the global research & analytics captive unit located in Bangalore.
  • Suja joined CGI in 2002 as a Senior Analyst, Global Marketing and was part of the government and public sector practice leading a number of key market research & competitive intelligence initiatives. These initiatives included the development of a sector wallet share dashboard that helped track opportunities proactively as well as monitor the organisation’s position in the sector against its competitors. She was also a key member of the team responsible for the development of the global delivery program.

Education

Indian School of Business

Certificate Course — AI in Leadership

Feb 2025Jul 2025

Northwestern University - Kellogg School of Management

Executive Education — Product Strategy

Jan 2020Jan 2020

University of Toronto

Certification Course — Project Management

Jan 2014Jan 2014

Schulich Executive Education, York University

Diploma

Jan 2004Jan 2004

New Jersey Institute of Technology

Diploma — Web Master Certificate Course

Jan 2000Jan 2001

Mahatma Gandhi University, Kerala

Master of Business Administration (MBA)

Jan 1997Jan 1999

University of Kerala

BA — Psychology

Jan 1994Jan 1997

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