May 2024 – Jan 2025 · 8 mos · Bengaluru, Karnataka, India

• Key accomplishments include:
• Spearheaded the transformation of cloud operations at Kong Inc., enhancing system reliability by 30% through strategic implementation of Kubernetes orchestration for container management.
• Developed automated deployment pipelines using Terraform, reducing deployment times by 40%, which significantly improved operational efficiency across multiple teams.
• Led initiatives to migrate legacy workloads to cloud-native architectures, achieving a 25% reduction in infrastructure costs while ensuring seamless service continuity for clients.
• Collaborated with cross-functional teams to enhance networking solutions, resulting in a 20% increase in data transfer speeds and improved overall system performance.
• Eliminated redundant control plane logs consumption leading to a substantial reduction in operational costs for API gateway by $45,000/month.
• Launched a high-performing Site Reliability Engineering (SRE) team within six months, enhancing system reliability across three critical software while improving incident response and resolution times by 40%.
• Spearheaded PoC pre-sales initiatives for customer success showcasing Kong's real-time capabilities increasing the SaaS portfolio by 78% QoQ average.
• Development of innovative monitoring tools that provided real-time insights into system performance; identified the top three causes of downtime leading to targeted fixes which decreased outages by over 60%.
• Skills: Cloud Infrastructure Management,Kubernetes (Docker), Infrastructure as Code (Terraform), Cloud Architecture, GitOps, ArgoCD, Grafana, Prometheus, Observability

Jan 2022 – May 2024 · 2 yrs 4 mos

• Drove efficiency gains by migrating 12 IT legacy systems into a modernized environment on AWS within an aggressive three-month timeline, reducing maintenance overheads drastically and streamlining support processes considerably post-migration.
• Implemented comprehensive cloud strategies targeting enterprise customers; increased adoption rates for AWS services by 25%, achieving significant efficiency improvements through optimized use of Kubernetes (EKS) in production.
• Led cross-functional collaboration efforts between internal teams focusing on effective integration processes—establishing streamlined protocols that resulted in reducing onboarding duration down from six weeks to just four weeks per project phase.
• Diagnosed and addressed the highest number of escalations and high severity cases as an SME in EKS.
• Secured dual promotions over a span of 24 months and received accolades for exceptional contributions to team goals; recognized repeatedly as an employee who exceeds existing benchmarks on project success rates.

Oct 2021 – Dec 2021 · 2 mos

• Some accolades during this tenure at AWS -
• ■ "I would like to compliment great work Himanshu has done for one of Indonesian customer. CorporateITAPP was facing various issues when deploying Appstream for their employees working from home and logged a support case, where Himanshu worked on. Himanshu has shown customer obsession by working tirelessly after his shift work, and on one occasion continuously working with customer for more than 7 hours trying to resolved customer internal Active Directory (AD) issue just to make Appstream work, earning trust from customer. Due to restriction on the AD visibility, Himanshu went ahead to propose a workaround solution that fulfills customer requirements and the environment went live since then."
• Thus he showed customer obsession, ownership and dive deep when working on customer's issues. He is through, never compromise on quality and deliver outstanding results. Himanshu is a person that you can trust to deliver that results.

Aug 2019 – Oct 2021 · 2 yrs 2 mos

• Some accolades from peers during this role at AWS -
• ■ "When a customer says "I am willing to do anything you need in terms of referrals, case studies etc." it makes you even more proud to work at AWS. This is what Acuity Knowledge Partner's CDO told us on a recent referral call and we've recently delivered the 1st case study. The entire team of Rahul, Tanya, Dinesh, Ankit, Vanit, Himanshu, Mainak, Adam, Andrew, Brendan and Yvonne have delivered a great project & case study and it has been a real pleasure working with them all. Thanks a lot all, Jon"
• ■ "I have known Himanshu since long time and always relied on him for help with Appstream issues. Though there were multiple interactions with him which helped me to solve issues, there is one particular situation that I always remember when one of my customer Edmonds community college was having issues with default file locations on appstream. The issue appears to be a default behavior in the appstream session as per the documentation. Sometimes I see the support engineers sticking to the boundaries of the features and acknowledge the same to customer. In this case Himanshu took a step ahead, understood customers use case and worked hard to provide a workaround. Customer is delighted with the workaround and they rolled it in their production environment. I see his Bias for action, ownership and customer obsession in this scenario and he definitely raises the bar for L5."
• Here is the customer feedback : "Himanshu's guide on the workaround worked very well. In order for the script to work, I had to copy the text of the Powershell script and recreate it on AppStream. Thank you very much, Himanshu!""

Aug 2018 – Apr 2019 · 8 mos

Feb 2018 – Aug 2018 · 6 mos

Aug 2017 – Feb 2018 · 6 mos

• Workstations and Servers:Windows 98/2000/XP/NT,Microsoft Office 98/2000/2003/XP, Windows NT Workstation , Microsoft Exchange Server 5.5-2000, Windows Server 2000/2003; Microsoft ISA server 2000/2004, Microsoft SharePoint Portal Server; Microsoft SQL Server, CritixMetaframe XP; OEM system builder for server productsandworkstations.
• Software Applications: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Symantec Anti Virus Corporate Suite; Active Directory, Microsoft MBSA; Veritas Backup Exec version 5-10; Symantec GhostLAN Desk Management 5.5.

Dec 2016 – Jul 2017 · 7 mos · Noida, Uttar Pradesh, India

• Inbound / Outbound Technical Support.
• Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services
• employed modeling, information engineering and cost-based accounting to develop a system that satisfies both management and end-users in the most cost-effective and efficient way possible.

May 2015 – Nov 2016 · 1 yr 6 mos · Greater Delhi Area