Nov 2020 – Jun 2022 · 1 yr 7 mos

• Assist agents to reduce concessions by being a Lead support and simultaneously work as a highest point of contact for those customer's who are irate with resolution provided previously by frontline agents.
• Reduced process inconsistencies and effectively trained agents on best practices and process protocols.

Oct 2018 – Oct 2020 · 2 yrs

May 2018 – Sep 2018 · 4 mos · Hyderabad, Telangana, India

• Selling home warranty package for customers in United States Through a phone call. Handling inbound and outbound programs via Phone and chats. Explaining them the aspects that the package cover at time of selling.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.