Apr 2024 – Present · 2 yrs 2 mos · Omaha, Nebraska, United States

• Following a company-wide restructuring, I took time to refocus, strengthen my skill set, and pursue new opportunities aligned with my experience in customer service, operations, and client relations. I am now actively seeking a role where I can bring long-term value and continued growth.
• Took a planned career pause to focus on professional development, explore remote and customer-focused opportunities, and align my next role with long-term career goals in service, sales, and operations.
• Had to take the time to address personal priorities while maintaining professional readiness. I am now fully available and excited to re-enter the workforce in a role that values accountability, service excellence, and growth.

Mar 2023 – Mar 2024 · 1 yr · Omaha, Nebraska, United States · Remote

• Conducted in-depth compliance and policy reviews on 50+ cases per day for LinkedIn, contributing to a documented 70% reduction in policy violations.
• Executed insurance verification and pre-authorization workflows, accelerating response timelines and improving processing efficiency by approximately 75%.
• Partnered with policy, safety, and escalation teams to refine review thresholds and handling protocols for high-risk content.
• Designed streamlined categorization workflows that reduced turnaround time by 68% while maintaining accuracy and audit readiness.

Aug 2022 – Feb 2023 · 6 mos · Omaha, Nebraska, United States · Remote

• Oversaw content moderation and healthcare operations for LinkedIn under Accenture’s public service division. Balanced digital safety enforcement with administrative precision, while driving workflow optimization and improving service outcomes in a high-volume review environment.
• Key Accomplishments
• Conducted compliance reviews of 131+ posts daily, reducing platform violations by 81% through accurate flagging and policy alignment.
• Managed insurance verifications and pre-authorizations, improving inquiry response times by 81%.
• Collaborated with policy teams to streamline sensitive content escalation protocols, enhancing content safety metrics.
• Introduced new categorization workflows, cutting moderation turnaround time by 75%.

Jan 2021 – Jul 2022 · 1 yr 6 mos · Omaha, Nebraska, United States · On-site

• Supported full-cycle recruitment, scheduling, and compliance documentation across three home health care agencies. Focused on administrative coordination and operational streamlining in a healthcare environment with strict regulatory standards.
• Key Accomplishments
• Spearheaded hiring and onboarding efforts, increasing staffing efficiency by 80%.
• Created digital job listings and managed application flow, boosting qualified candidate engagement.
• Scheduled and coordinated employee shifts across teams, reducing scheduling conflicts and optimizing resource coverage.
• Maintained compliance records and personnel files, supporting audit-readiness across agencies.
• Supported administrative operations across three care facilities, including recruiting, onboarding, scheduling, and regulatory compliance.
• Led recruitment and onboarding initiatives that increased staffing efficiency by 80% and reduced time-to-fill for open roles.
• Authored and managed job postings across multiple platforms, expanding applicant reach and improving candidate flow.
• Maintained HIPAA-compliant personnel and compliance records, ensuring audit readiness and adherence to state and federal regulations.

Jun 2013 – Jan 2022 · 8 yrs 7 mos · Several locations · On-site

• Directed front desk and guest service operations in high-volume hotels serving 100+ guests per shift, maintaining service continuity during peak demand.
• Promoted to Assistant Front Desk Manager based on leadership performance, service recovery outcomes, and team development results.
• Managed staffing schedules, training, and daily operations while resolving guest escalations across phone, digital, and in-person channels.
• Supported revenue and loyalty initiatives by promoting Marriott Bonvoy, Hilton Honors, and branded credit cards, contributing to improved guest retention and upsell rates.