Hao Sheng

Founder

San Francisco, California, United States8 yrs 11 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Founder of Expertise AI transforming customer interactions.
  • Developed AI tools at Cresta for enterprise clients.
  • Implemented scalable NLU solutions at Google.
Stackforce AI infers this person is a SaaS expert specializing in Conversational AI and Natural Language Processing.

Contact

Skills

Core Skills

Conversational AiSoftware EngineeringNatural Language Processing

Other Skills

AI coachingdata platform developmentreal-time AI toolsreal-time systemsmodel trainingNLU-related labelingAI solutions implementationConversational experience designchatbot development

About

As the founder of Expertise AI, I help B2B buinesses to convert visitors to customers through conversational AI. I leverage my extensive experience and expertise in this field, gained from working with some of the leading teams and companies in the industry, such as Cresta and Google. At Cresta, I developed conversational AI tools for enterprise clients, enabling them to generate insights and build chatbots for their contact centers. At Google, I was part of the Dialogflow Advanced Agent Modelling and Cloud AI and Industry Solution teams, where I implemented a scalable solution for NLU-related labeling, training, and deployment, powering some of the largest virtual agents used by telecommunication enterprises. I graduated with a Bachelor of Applied Science degree in Engineering Science from the University of Toronto, where I honed my skills in software engineering, machine learning, and natural language processing. I'm passionate about conversation AI and its potential to transform customer interactions, business processes, and social impact. I'm always eager to connect with like-minded professionals and explore new opportunities to innovate and collaborate in this field. Let's chat and see what we can achieve together!

Experience

8 yrs 11 mos
Total Experience
1 yr 8 mos
Average Tenure
8 mos
Current Experience

Pavilion

Executive Member

Sep 2025Present · 8 mos

Expertise.ai

Founder, CEO

Aug 2023Present · 2 yrs 9 mos · San Francisco Bay Area

  • Building Human-Business Interfaces that convert visitors to customers. Previously Known as Chatsimple.

Cresta

Software Engineer

Oct 2021Jun 2023 · 1 yr 8 mos · Toronto, Ontario, Canada

  • Founding member of the Toronto office; grew the team to 10
  • Built real-time AI coaching for enterprise sales agents
  • Built labelling and data platform for model training
AI coachingdata platform developmentreal-time AI toolsConversational AISoftware Engineering

Google

Software Engineer

Oct 2019Sep 2021 · 1 yr 11 mos · Kitchener, Ontario, Canada

  • Dialogflow Advanced Agent Modelling team, Cloud AI and Industry Solution.
  • Implemented scalable AI solutions for NLU-related labeling, training, and deployment.
  • The platform powers some of the largest virtual agents used by telecommunication enterprises.
NLU-related labelingAI solutions implementationNatural Language ProcessingSoftware Engineering

Intel corporation

Engineering Intern

May 2017Sep 2017 · 4 mos · Toronto, Canada Area

Liscena

Co-Founder

Feb 2017Sep 2019 · 2 yrs 7 mos · Toronto, Canada Area

  • Build the conversational experience for insurance FNOL(first notice of loss) by leveraging smart forms and chatbot. Next AI 2018 cohort
Conversational experience designchatbot developmentConversational AISoftware Engineering

Education

University of Toronto

Bachelor of Applied Science - BASc

May 2019Present

Bayview Secondary School

High School Diploma

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