Apr 2025 – Present · 1 yr 2 mos · Kolkata, West Bengal, India · Remote

• Designed and developed interactive Power BI dashboards for business KPIs, sales performance, and operational analytics
• Built and optimized data models using Star Schema (Fact & Dimension tables)
• Developed advanced DAX measures for dynamic reporting and trend analysis
• Implemented Row-Level Security (RLS) for secure data access across teams
• Performed SQL-based data extraction, transformation, and analysis using complex queries, CTEs, and window functions
• Conducted Exploratory Data Analysis (EDA) using Python to identify trends and patterns
• Built predictive machine learning models for classification and business forecasting
• Automated reporting processes to improve efficiency and reduce manual effort
• Collaborated with business stakeholders to translate requirements into analytical solutions

Jan 2024 – Mar 2025 · 1 yr 2 mos · Kolkata, West Bengal, India · Remote

• Leveraged Tableau, SQL, and Power BI to analyze large and complex datasets, delivering actionable insights that improved business performance by 20% and supported strategic decision-making.
• Designed and developed interactive Tableau dashboards and reports, enabling stakeholders to effectively monitor KPIs, trends, and business performance metrics.
• Executed advanced SQL queries for data extraction, cleansing, transformation, and analysis, identifying key patterns, trends, and anomalies to support data-driven decision-making.
• Built dynamic and interactive Power BI dashboards and visualizations, improving data accessibility and self-service reporting across multiple business users.
• Collaborated with cross-functional teams to gather detailed business requirements, identify process gaps, and implement continuous improvement initiatives, enhancing operational efficiency by 20%.
• Worked extensively with LabVantage LIMS to gather, analyze, and document business requirements related to laboratory workflows, system enhancements, and integrations.
• Translated business requirements into functional specifications, user stories, and technical documentation aligned with LabVantage standards and best practices.
• Supported LabVantage LIMS configuration, including sample lifecycle management, stability studies, batch release processes, and laboratory execution workflows.
• Partnered with technical and validation teams to implement system enhancements, ensuring system compliance, accuracy, and operational alignment.

Oct 2022 – Dec 2023 · 1 yr 2 mos · Delhi, India · Remote

• Demonstrated advanced proficiency in Power BI Desktop, Power BI Service, data gateways, and Power BI administration, delivering scalable BI solutions that improved data-driven decision-making.
• Managed and resolved 100+ support tickets monthly using ITSM tools such as JIRA, Remedy, and ServiceNow, consistently maintaining SLA compliance.
• Collaborated effectively with end users to accurately capture requirements, resulting in improved issue resolution quality and 15% increase in customer satisfaction.
• Analyzed complex and ambiguous technical issues to identify root causes, reducing incident resolution time by 20% through efficient troubleshooting.
• Delivered high-quality technical support and ensured timely resolution of issues within defined SLAs, improving first-contact resolution rate.
• Translated complex technical errors into simple, business-friendly language for stakeholders, improving cross-team communication and knowledge sharing.

Dec 2020 – Sep 2022 · 1 yr 9 mos · Kolkata, West Bengal, India · On-site

• A solid understanding of SQL, rational databases, and normalization.
• Proficiency in the use of query, and reporting analysis tools.
• Competency in Excel (macros, pivot tables, etc.).
• Extensive experience in developing, maintaining, and managing Tableau-driven dashboards, and analytics.
• Working knowledge of Tableau administration and architecture.