Jul 2024 – Aug 2024 · 1 mo · Hyderabad, Telangana, India

May 2022 – Dec 2022 · 7 mos · Hyderabad, Telangana, India

Nov 2020 – Jul 2024 · 3 yrs 8 mos · Hyderabad, Telangana, India

Jan 2020 – Nov 2020 · 10 mos · Greater Hyderabad Area

• As a Buyer Risk Investigator, my responsibilities are but not limited to
• Keep Amazon a safe place for both buyers and sellers by mitigating fraudulent activities on the website.
• Safeguard genuine customers' data and identify anomalies in them.
• Mitigate fraud and credit risk to the company by following appropriate guidelines set up by the business.
• Escalate issues via ticketing tool, coordinate with different teams to resolve issues in the least amount of time.
• Work backward from the customer, assess the impact that any business decision has on customer satisfaction.
• Constantly improve the existing standard operating procedures by providing feedback to relevant teams which is backed up by historical data.
• Perform high-level investigations which may be either operational or business-specific in nature.
• Drive continuous improvement and contribute to the COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional areas.
• Demonstrate the ability to dive deep into a problem, perform ‘root cause analysis,’ and identify constraints to recommend a solution.
• High attention to detail and proven ability to manage multiple, competing for priorities simultaneously with minimal supervision.

Jul 2018 – Feb 2019 · 7 mos · Greater Hyderabad Area

• As a customer service Business Associate,
• I was responsible to solve complex problems for business customers at Amazon.in and Amazonbusiness.in.
• Was responsible for deep dive into customers' problems and help them out with the best possible solution available via emails and calls.
• Served as a Subject Matter Expert for new team members during the 2018 peak.
• Work om trouble tickets raised by other teams, coordinate with them to resolve them within the given SLA ( Service level agreement )
• Raise trouble tickets to make sure any issue is sorted out within the promised time to internal and external parties, constantly keep a track of them to ensure work is going on them.
• Work on data sheets provided by the program team, clean and remove anomalies, gather new data and process the same with existing data, get insights on it through various visualization techniques using pivot charts and other techniques.
• Constantly suggest process improvement through defined, existing data, make sure that the process is implemented by coordinating with higher leaders in the business.
• Take feedback from customers about existing products and forward them to specific teams to improve and add new features to ease out customer problems.
• Take proper exceptions to make sure that customer satisfaction is not hampered while keeping in mind the organizational limits for the same.
• Go above and beyond the job description and work backward from the customer to make sure every step and every decision that we make affects the customers in a positive manner.

Feb 2019 – Nov 2020 · 1 yr 9 mos · India

• As a Head of Business Operations,
• Responsible for all businesses and end to end solutions to online creators and social media influences.
• Maintain client and customer relationships.
• Forecasting and inventory management based on existing data.
• Overlook on most of the operations going on in the company and always have foresight on the future path.
• Analyze and understand the feedback given by customers and vendor partners to ensure smooth conduct of business.
• Conduct and head meeting with different internal and external parties, make sure that they understand the end goal of the companies.
• Create standard operating procedures, analyze and nullify any existing errors in the same.
• Overlook the supply chain system of the companies and remove any bottlenecks if needed.

Jun 2017 – May 2018 · 11 mos · Hyderabad, Telangana, India

• As a placement coordinator,
• Ensured that all the student data is being processed and uploaded onto the college's internal website and database to send out information about placement drives that were being held on the campus.
• Sort through the existing database of students and find out the perfect fit student for a given company, help them attend the placement drive.
• Collect and cross verify the GPA information of students provided by them to make sure there are no discrepancies during the last minute.
• Identify appropriate labs to conduct online tests for students, cross-check the number of systems available versus the number of students taking the test.
• Create schedules and batches for online tests conducted by the companies so that students don't miss their classes and to ease the process for corporates too.

Oct 2016 – Oct 2017 · 1 yr · Greater Hyderabad Area

Jan 2016 – Sep 2016 · 8 mos · Greater Hyderabad Area

Jan 2015 – Nov 2015 · 10 mos