Aug 2023 – Aug 2024 · 1 yr

Aug 2023 – Aug 2024 · 1 yr

• Managing full cycle recruitment for US clients. Strategic Leadership: Develop and implement talent acquisition strategies that align with organisational objectives and drive business growth. Process Optimisation: Streamline recruitment processes to improve efficiency and reduce time-to-hire. Talent Pipeline: Build and maintain a robust talent pipeline through proactive sourcing, networking, and employer branding initiatives. Diversity & Inclusion: Lead initiatives to promote diversity and inclusion in hiring. Stakeholder Collaboration: Partner with senior leadership, hiring managers, and HR teams to understand hiring needs and deliver tailored recruitment solutions.

Jul 2022 – Aug 2023 · 1 yr 1 mo · Gurugram, Haryana, India

• Involved in US recruitment process for internal hiring's by initiating sourcing, shortlisting, Screening candidates, scheduling, interviewing, pipelining and supporting onshore recruiters with Sourcing and screening requests. Managed and sourced from different recruiting tools & job boards to expand potential candidate pool. Developed strategic hiring plans to meet organisational goals. Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates. Utilised recruitment technology tools and platforms to streamline recruitment processes. Maintained company Applicant Tracking System (ATS) Taleo/Career Track, eightfold to track resumes and information about candidates. Managed recruitment data and generate report to track KPIs and inform decision making.

Oct 2021 – Mar 2022 · 5 mos · Noida, Uttar Pradesh, India

• Involved in the end-to-end recruitment process, including sourcing, shortlisting, scheduling follow-up for UK clients. Using social media and job portals to advertise positions, attract candidates and build relationships. Manage the overall interview, selection, and closing process. Optimized sourcing networks and used proactive methods to direct source candidates. Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions. Implemented more efficient processes and reduced wasted resources. Supervised work of contracted employees to deliver work on schedule.

Oct 2017 – Oct 2021 · 4 yrs · India

• Managing recruitment cycle for US & ANZ clients for Waged and Salaried roles
• Mentored a team of 10+ while actively working for Marriot International, Lendlease, UBT, Starbucks
• Understanding client requirements
• Sourcing candidates on SEEK, LinkedIn, Taleo and Indeed
• Searching resumes through internal databases, references and external entities like Boolean searches, Mass Mailing through job boards, Job Posting, and LinkedIn searches.
• Using the Workday tool for the assigned Requisitions to work on it.
• Conducting interviews.
• Good understanding of recruiting processes and procedures
• Coordinating the interview Drives.
• Coordinate referral process of applicants
• Scheduling and tracking the Shortlisted Candidates for the Interview.
• Maintaining the Trackers & Reports of the Candidates.

Oct 2017 – Oct 2021 · 4 yrs

• Managed full cycle recruiting, training & development, employer brand, employee relations, benefits, administration and HR program/policy development. Regular coordination with Stakeholders. Generated specific candidate pool for career opportunities and conducting initial interviews and pre-screening assessments. Subject Matter Expert within the team and responsible for processing and auditing transactions as per the client specific standard operating procedures. Managed New Hire On boarding, employee coaching & mentoring. Conducted STAR interviews and employee background verifications. Organised all monthly and quarterly reviews for all associates.

Dec 2015 – Apr 2017 · 1 yr 4 mos

• Provide technical support to customers through a variety of methods, including telephone, online,
• and e-mail.
• Provided customer service and support for problems with their hardware and software.
• Handled escalated calls that resulted in additional services.
• Processed with multiple payment gateways.
• Managed inbound inquiries and analyses/troubleshooting problems
• Implemented a consultative approach to gather information on systems, software, and issues.
• Participated in departmental meetings to establish short- and long-term strategies.

Feb 2014 – Oct 2014 · 8 mos

• Respond to customer queries about ATT services
• Managed customer queries about ATT services, equipment, promotions, roaming and billings
• Enhanced customer retention and satisfaction by providing outstanding and prompt customer
• services
• Maintained up-to-date knowledge about ATT products and services
• Developed innovative ways to sell ATT products and services to customers
• Handled customer requests for payments,