Aug 2022 – Oct 2024 · 2 yrs 2 mos

May 2021 – Aug 2022 · 1 yr 3 mos

Apr 2020 – Jun 2020 · 2 mos

• Business Strategy
• Designed 30+ curated health packages across TG; projected to increase product portfolio by 20%
• Performed Expectation Gap Analysis; made 6 recommendations to enhance customer satisfaction by 25%
• Assessed market potential of Rapid Test Kits; presented market entry plan with financial projections to CXOs
• Market Research
• Benchmarked & analyzed best practices of 6 competitors across 12 parameters; provided 10+ key insights
• Conducted in-depth interviews & surveys across 400+ diverse customers to gauge service expectation & delivery

Mar 2020 – Apr 2020 · 1 mo

• Authored Blogs on following Blockchain topics:
• Impact of Coronavirus on Global Crypto Markets
• Blockchain Use cases in Governance
• Impact of Sentiments in Cryptocurrency Trading
• Etherum Plasma

Jun 2017 – Mar 2019 · 1 yr 9 mos · Greater Chennai Area

• Business Development
• Implemented Debt Management System for RAK Bank, Best SME Customer Service Provider UAE’19
• Single-handedly developed 6 features like Merchant Map improving user experience significantly
• Revamped existing Collection system to improve User Interface & Experience helping onboard 3 clients
• Collaborated in development of MAFF Credit Card System, Winner of Best Lending Product Award’19
• Integrated Chatbot with application to facilitate seamless interaction saving 200M+ clicks per year
• Designed & developed Dashboards facilitating evaluation of 800+ collectors & supervisors’ performance
• Knowledge Management
• Delivered a knowledge session on Credit Score which oversaw a footfall of 90+, live across 4 locations
• Secured First rank in 4 domain trainings including Retail Banking, Lending Systems and Debt Mgmt.
• Authored 3 business documents used by 100+ business analysts to understand intricacies of the app

Jun 2017 – Mar 2019 · 1 yr 9 mos · Tamil Nadu, India

• Conducted Touch the Soil Workshop for students of 2 govt schools in remote areas of South India
• Organised Annual Summit for Ullas alumni, members and students that oversaw a footfall of 1200+
• Mentored, raised awareness and conducted motivational classes for 150+ government school students

May 2016 – Jul 2016 · 2 mos · Mumbai Metropolitan Region

Nov 2013 – May 2017 · 3 yrs 6 mos

• Mentored 250+ underprivileged students from class I-X on academics, computer literacy & life skills
• Organized blood donation camps in NIT Patna leading to a collection of 60+ units of blood
• Supervised & guided team of 30+ mentors of Sankalp by organizing orientation & interaction sessions
• Conducted Education Awareness drives involving 200+ people, crowdfunded 50k+ through students

Oct 2013 – May 2017 · 3 yrs 7 mos

• Sankalp is a volunteer based Non-profit student's organization running exclusively in the premises of NIT Patna. It aims to eradicate poverty by providing education to the underprivileged kids. There is a provision of two hours of coaching on a daily basis for the needy students supplemented with stationary and study kits distribution. We also focus on developing extra curricular skills among the kids. Apart from that, it sponsors school fees and other expenses of meticulous students by running a sponsorship scheme.