Sneha Soundararajan

Customer Success Manager

Chennai, Tamil Nadu, India8 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 5 years of experience in operations management.
  • Proven track record in driving efficiency and reducing costs.
  • Strong leadership skills with a focus on team success.
Stackforce AI infers this person is a results-driven operations leader in customer support and management sectors.

Contact

Skills

Core Skills

Customer SupportOperations Management

Other Skills

Team LeadershipSales ManagementSupport ManagementDigital MarketingCustomer InsightCustomer RetentionCross-functional Team LeadershipMicrosoft OfficeMicrosoft ExcelLeadershipMicrosoft PowerPointResearchManagementPublic SpeakingTeam Building

About

Dedicated and results-driven Operations Lead with over [5.7 years] of experience in overseeing and optimizing operational processes. Proven track record of driving efficiency, reducing costs, and improving overall productivity. Seeking to leverage leadership skills and strategic thinking to contribute to the success of Organization

Experience

8 yrs
Total Experience
2 yrs 2 mos
Average Tenure
3 yrs
Current Experience

Zocket

Customer Success Lead

Jun 2023Present · 3 yrs · India · Hybrid

Team LeadershipSales ManagementCustomer SupportOperations Management

Uber

2 roles

Teamleader at uber

Oct 2019Apr 2024 · 4 yrs 6 mos · Hybrid

Customer Service Team Lead

Oct 2019Jun 2023 · 3 yrs 8 mos · Hybrid

Support ManagementOperations ManagementCustomer Support

Northerly automotive solutions private limited

Operations Executive

Sep 2018Sep 2019 · 1 yr · Amnjikarai

Hyundai motor india ltd.

2 roles

Employee welfare

Jan 2018May 2018 · 4 mos

  • Trainee in a Employee relation such a excelnt and lively project n my career.. The best place to learn here.waiting for kinda job in future

Employee Relations

Jan 2018May 2018 · 4 mos

  • Done my project here , very exposure company , learned a lot

Education

Saveetha Engineering College

Master of Business Administration (M.B.A.)

Jan 2016Jan 2018

Vel Tech Technical University

Engineer’s Degree — Computer Software Engineering

Jan 2012Jan 2016

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