Sep 2023 – Present · 2 yrs 9 mos

Jul 2022 – Present · 3 yrs 11 mos · United States

• Help to give people the power to build community and bring the world closer together.

May 2020 – Jul 2022 · 2 yrs 2 mos · Redmond, Washington, United States

• Helped to redefine the world-class Modern support experience for M365 Customers & Support engineers.
• My team envisioned, designed, & rolled out a brand-new support agent experience for M365 - RAVE
• Background –
• ♣ Rave is integrated case management & diagnostics experience that led to significant improvements in agent efficiency ultimately leading to higher customer satisfaction. Now being rolled out to all M365 products
• ♣ Owns complete support stack from agent-facing tools, communications forms with customers, customer-facing APIs, case management & multiple micro-services to provide world-class support experience
• Contributions-
• ♣ Intersection of Software Engineering & Machine Learning
• ♣ Help Build M365 commercial/consumer support experiences to improve Customer Support Satisfaction by XX%, Support Engineer Satisfaction by XX% reducing support cost via engineering efficiencies in Support Process by $XX Million
• ♣ Responsible for ensuring that the Rave is highly scalable, available, reliable, performant & secure from hacks & data leaks
• ♣ Developed, designed & delivered a reliable, scalable & highly performant pipeline for Rave to be used by ML Team to copy, scrub PII & save XX Million support tickets on monthly basis in Near Real-Time. This would significantly improve the security posture of M365 & prevent future customer data leaks. Additionally, this pipeline will help us run Machine Learning Models to quickly identify problems/ customer pain points before it becomes a major issue
• ♣ Built 5+ Customer Agent tools in Rave within a record time. ASAT/CSAT+
• ♣ Improved Rave features that helped onboard Gigs & helped reduce M365 support expenditure significantly
• ♣Created automated monitoring alerts & dashboards to analyze & troubleshoot incidents. Automated various tasks by creating multiple scripts
• ♣ Part of various V-Team initiatives to help boost Amplify Learning & Culture. Responsible for mentoring & onboarding new hires
• ♣ M365/Customer Success Engineering/Amplify/RAVE

Aug 2019 – Jun 2022 · 2 yrs 10 mos · United States

• ♣ Helping give back life to people with disabilities from the waist down by providing a cost-effective technology pack and providing a unique value proposition.
• ♣ Our company was selected as Finalist(Top 10) for MSFT Imagine Cup American Regional Finals(USA, Brazil, Mexico, Canada, Peru), Finalist (Top 16)for Techstars Propel Challenge(organized by Blackstone Launchpad and Techstars), Semi-Finalist in Big Idea Competition(one of the biggest in Texas), Secured 2nd position in CometX Entrepreneurship Accelerator.
• ♣ Leverages state of the art IOT(Internet of Things), Big Data, Machine Learning, SmartPhone, and various sensors.
• ♣ Recently sold to a major electric wheelchair manufacturer in USA
• ♣ Coming Live to Market Soon!

Aug 2019 – May 2020 · 9 mos · Dallas/Fort Worth Area

• Help generate interest of women in STEM majors amongst women and mentor them in Tech Projects.
• Overlooked the smooth functioning of the student organization
• Conducted events like Coffee Chats, Speakers events wherein Industry Speakers were invited to speak with the students and share their domain knowledge

Jun 2019 – May 2020 · 11 mos

• ►Official Organization that works directly with the Computer Science Department at The University of Texas at Dallas
• ►Served Grads of Computer Science as VP from May 2019- December 2019 and later as President.
• ►Help to organize Workshops, Hackathons, Technical Seminars, and Webinars, assist Graduate students and help them to excel in their careers.
• ►Conducting various interview whiteboarding and technical sessions.
• ►Informing the students of various full-time and internship opportunities
• ►Help with getting job referrals for students and sharing various job search-related resources.
• ►Help get sponsorship for events.
• ►Help graduate students navigate through their careers and provide mentorship.
• ►Communicate and Collaborate with Big Companies for sponsorship of various events.
• ►Work as a Representative of the Graduate Computer Science Students.
• ► Mentor new incoming students with their Career Paths
• ►Planned and coordinated to manage a series of technical events and seminars.
• ►Encouraged students to participate in state and national competitive technical programs.

May 2019 – May 2020 · 1 yr

• ►Facilitate the social, academic, and personal growth environment living in University Village or University Commons.
• ►Maintain continual communication with the residents in their assigned community and their coordinator.
• ►Complete community development requirements and work to build community, which includes campus engagement activities, facilitating community meetings, being active in the Residential Housing Association, and organizing intramural teams.
• ►Support the University rules and regulations, including following and enforcing policies.
• ►Voice concerns of residents to appropriate housing authorities.
• Volunteer for events

May 2019 – Aug 2019 · 3 mos · Irving, Texas, United States

• ►Machine Learning & Computer Vision Engineer at 7-Next(R&D Department of the World's Largest Retailer -7Eleven for Digital Innovation).
• ►Worked on Cashierless Store project like Amazon Go, featured in Forbes, Tech Crunch, Fortune, etc.
• ►Worked across a full stack of technologies for Computer Vision via non-camera high-tech sensors (Lidars and 2 more ) from accessing data at the hardware level to full integration, visualization within a UI for further processing of raw data, leveraging Python, NodeJS, C++, C, and Kafka.
• ►Sensor fusion of various sensor outputs and a bit of Distributed Computing.
• ►Developed Computer Vision and Machine Learning Algorithms for making in-store physical experience totally digital.
• ►Presented to Senior Directors and VP of company to show tangible business impacts of project and transition project for future deployment with potential to rollout in 65000+ stores and save multi-billion dollars to company.
• ►Worked in a passionate team of developers and customer obsessed Innovators to reimagine Digital Convenience in Real World in this tech enabled 21st Century.
• ►Collaborated in a Scrum and Agile team to deliver regular milestones on a 2-week sprint cadence, using JIRA to track tickets.
• ►Engaged in regular design thinking experimentation by running experiments to validate design hypotheses
• ►Only intern out of 7 interns selected to work on this project with Full Time employees with great experience, skills and academic background.
• ►Patent Filing and Project’s Pilot in a Mock Store in progress.
• ►Worked on 7-Eleven's most prestigious and valuable R&D Project.
• ►Used tools like LEAN experimentation, rapid prototyping, Human Design Thinking, Scrum, and collaboration to solve 7-Eleven’s most challenging strategic needs
• ►Technical Stack: Computer Vision, Machine Learning, Python, NodeJS ,C++, C, Kafka
• Today's convenience Markets are simple- DISRUPT or DIE!

Jan 2019 – May 2020 · 1 yr 4 mos · Dallas/Fort Worth Area

• ►Working with other organizers to give tech talks, mentor folks, plan Meetup events and topics, help organize DevFest conferences, and promote developer engagement in GDG.

Aug 2018 – Jun 2020 · 1 yr 10 mos · Richardson, Texas, United States

• ►Teaching Assistant for CS 1337, CS1336 and CS1136 - Data Structures & Algorithms
• ► Assisting the professor to design the course, construct tests, prepare materials, and grade assignments.
• ► Work with students one-on-one and help clear their doubts pertaining to the course.
• ►Provide positive feedback to help students develop and learn complex models in an intuitive way.
• ► Run plagiarism tests on student’s homework to detect potential academic dishonesty.
• ► Providing personal feedback to every student on potential improvement areas.

Aug 2018 – May 2020 · 1 yr 9 mos · Dallas/Fort Worth Area

• ►I mentor and guide students in their year long Projects mostly on latest technologies and programming fields like IOT, ML, NLP, Android/IOS, VR, Android Things, Python, Node JS, Deep Learning ,Drones and QuadCopters, etc.
• YWISEI is an initiative to promote Women in Science and Engineering background by helping them and creating their interest by developing a realtime application based project.
• ►Recently, I helped students build Drones for "Natural Disasters" from Scratch.
• The objective of this project was to offer resolution for first responders to utilize when searching for harmed individuals within masses of debris. By the solution we built, the drone can go into a disaster area to form an initial evaluation of the work needed for humans. This will help save lives of first responders by keeping them out of dangerous situations.
• Why we did this?
• According to the official CDC Website from 1990 to 2001, 97 firefighters, 155 police officers, and at least 11 non fighter emergency medical services personnel died each year. In the eleven years at least 2893 people have died because there was no way to tell if collapsed building had survivors or not.

Aug 2018 – Oct 2018 · 2 mos · United States

• ►Responsible to teach latest technology & programming languages like: Python, Node Js, Scratch, JavaScript, Android, Java, C++. etc.

Jan 2018 – May 2018 · 4 mos · India

• Mentored and helped 90+ undergraduate students in their practical and implementation of course-Mobile App Development Workshop.
• Helped them in installations, debugging errors, giving project ideas, helping in project, helped them integrate latest technology like Android Things, IOT, ML, NLP, etc with Android Apps.
• Motivated them to participate in Hackathons and contribute more to Open source Communities.
• Graded and Evaluated their programming assignments.

Aug 2017 – Dec 2017 · 4 mos · India

• Mentored and helped 50+ undergraduate students in their practical and implementation of course-Data Structures and Algorithms.
• Helped them Solve and Debug Competitive Coding problems, Coding Assignments.
• Motivated them to be an active participant in various competitive Coding Competitions/Challenges!
• Graded and Evaluated their programming assignments

Sep 2017 – Jun 2018 · 9 mos

• ►Facilitator for Applied CS with Android course by Google. This required me to complete the course beforehand, help the students of the program and act as one of the judges for a Codesprint in the end. Main aim was to motivate students and help them enhance their skills.

Apr 2017 – May 2018 · 1 yr 1 mo · India

• ●Developed and Conceptualized a generative Chatbot Engine capable of being integrated and tailored to any Industry Vertical.
• ●Used ML, NLP(Stemmer), Deep Learning and Android that employs sentiment analysis to improve conversations between user and Chatbot Engine.
• This helps reducing human efforts,have a live help up 24* 7, generate new leads,convert prospects to clients, manage payments and continuously collect feedback for continuous improvement in company,etc. Also help monitoring staff's chats and evaluating them. Can also be integrated on a video that may be playing and user may chat simultaneously.
• (Chatbot Link- https://www.neuronimbus.com/solutions/neobot-chatbot/)
• ● Chatbot was sold to Maruti (India’s Largest Automobile manufacturer for 8000 USD+,) Lloyd AC ,Hero Bikes(India’s largest two-wheeler manufacturer) and many more.
• ● Chatbot launch was covered in several press releases, including The Telegraph India Link, WebIndia123 Link and PR Newswire Link.
• Made UI (User Interface) Modules of Nikon India App in Android Studio. 4.5+ rating, 90,0000+ downloads. (PlayStore Link)

Jun 2016 – May 2018 · 1 yr 11 mos · India

• ●Organized and led monthly events/meetups/hackathons and technically assisted participants. Responsible for shortlisting participants based on their technical profile, booking venues for events, and inviting speakers to spread awareness regarding Google Products and new technologies. Also gave tech talks on upcoming new topics like Android and IOT

Apr 2016 – Dec 2016 · 8 mos · Cyber City,Gurugram

• ● Employed Java, XML, SQLITE and HTML to integrate their Country-Wise database into one common database for all users and successfully helped in completing overseas project.