Hitesh Jhamb

Software Engineer

Bengaluru, Karnataka, India13 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 13+ years in distributed systems and cloud infrastructure.
  • Co-inventor of a Microsoft patent.
  • Expert in workflow orchestration and backend platforms.
Stackforce AI infers this person is a Backend-focused SaaS engineer with extensive experience in cloud infrastructure and workflow orchestration.

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Skills

Core Skills

OrchestrationDistributed SystemsCloud InfrastructureData SystemsInfrastructureBackend SystemsE-commerce

Other Skills

Workflow ExecutionCloud IntegrationOperational ExcellenceWorkflow IntegrationArchitecture DesignAWSAzureSharding ArchitectureKafkaKubernetesCloud MigrationData ModernizationService-based Data PlatformSelf-healing InfrastructureETL Systems

About

Software Engineer with 13+ years of experience designing and building distributed systems, scalable backend platforms, workflow orchestration systems, and cloud infrastructure across Apollo.io, Microsoft, Boomerang Commerce, and Amazon. Over the years, I have worked on a wide range of backend and platform initiatives including workflow execution systems, cloud migrations, event-driven architectures, large-scale data systems, and operational excellence initiatives. My experience spans building systems from scratch, scaling existing architectures, and driving technical initiatives from design through production rollout. Some initiatives I have worked on include: • Building workflow orchestration and integration platforms at Apollo.io • Leading AWS → Azure migration and transactional system sharding at Microsoft • Designing service-based data platforms and self-healing infrastructure systems at Boomerang Commerce • Leading design and development initiatives for Amazon's CROW platform, including scalable refund workflows and backend systems supporting global return and settlement operations I am also a co-inventor of Microsoft Patent #11,848,792 (Granted Dec 2023) and built Shepherd, an open-source workflow orchestration engine from scratch. I enjoy solving complex engineering problems, building systems that operate at scale, and working on products with meaningful business impact.

Experience

13 yrs 3 mos
Total Experience
2 yrs 2 mos
Average Tenure
3 yrs 7 mos
Current Experience

Apollo.io

Software Engineer

Nov 2022Present · 3 yrs 7 mos · India · Remote

  • Led architecture and execution planning for Tool-as-a-Service (TaaS), enabling reusable integrations across Workflows, AI Assistants, AI Sheets, Custom Agents, and MCP surfaces.
  • Led architecture and development of DAG-based workflow execution systems supporting triggers, approvals, execution tracking, and credit-aware processing.
  • Led architecture and development of Apollo Meetings, enabling scalable scheduling workflows, calendar integrations, and meeting lifecycle management.
  • Designed extensible abstractions supporting native connectors and multiple iPaaS providers.
  • Drove operational excellence initiatives around on-call processes, rollout safety, debugging tooling, and incident response.
  • Led migration strategy from Paragon to Pipedream including compatibility, authentication migration, and rollout planning.
  • Served as design and code reviewer, mentored engineers, and contributed to technical hiring initiatives.
OrchestrationWorkflow ExecutionCloud IntegrationOperational ExcellenceDistributed Systems

Microsoft

Senior Software Engineer

Oct 2017Nov 2022 · 5 yrs 1 mo · Greater Bengaluru Area · On-site

  • Led architecture and execution of post-acquisition AWS → Azure migration involving compute, storage, and data modernization initiatives.
  • Led design and implementation of sharding architecture for transactional systems enabling long-term scalability with zero downtime and no major production incidents.
  • Led design and development of Drive Enrichment systems improving maintainability, extensibility, and scalability of core drive operations.
  • Introduced Kafka-based event streaming architecture reducing system coupling and improving downstream extensibility.
  • Replaced Celery-based processing with Azure Queue Storage improving reliability and operational stability.
  • Owned MDLRest and MDLReports services while serving as escalation and operational owner.
  • Owned infrastructure components including Kubernetes, Redis, CosmosDB, and MSSQL while driving disaster recovery initiatives.
  • Influenced technical direction beyond immediate ownership through design reviews and cross-team collaboration.
AWSAzureSharding ArchitectureKafkaKubernetesDistributed Systems+1

Boomerang commerce

Software Engineer II

Jan 2016Oct 2017 · 1 yr 9 mos · Greater Bengaluru Area · On-site

  • Proposed and built a service-based data platform enabling clients to consume capabilities through network APIs rather than embedded libraries, improving maintainability and simplifying adoption.
  • Designed and implemented self-healing EMR infrastructure and compute-storage decoupling strategy improving resilience and scalability of ETL systems.
  • Reduced infrastructure cost by ~70% through spot-instance adoption and storage architecture redesign.
  • Built centralized Snowflake RBAC and ownership management services enabling controlled access and resource governance.
  • Contributed to large-scale data processing systems handling high-volume datasets and performance-sensitive workloads.
  • Led infrastructure hardening initiatives including migration of services into private subnets and strengthening overall security posture.
Service-based Data PlatformSelf-healing InfrastructureETL SystemsData SystemsInfrastructure

Amazon.com

Software Development Engineer

Jan 2014Jan 2016 · 2 yrs · Greater Bengaluru Area

  • Contributed to the re-architecture of CROW, Amazon’s global return, replacement, and refund workflow platform supporting large-scale e-commerce operations.
  • Led design and development of scalable refund APIs enabling customer refund preview capabilities and supporting increasing shipment and order complexity.
  • Identified scalability bottlenecks in existing systems and drove architecture improvements for long-term growth.
  • Introduced SQS-based asynchronous processing patterns improving scalability and reducing workflow dependencies.
  • Collaborated with tax and downstream service teams supporting global return, settlement, and financial workflows.
  • Participated in operational ownership of business-critical systems and drove reliability improvements across production environments.
CROW PlatformRefund APIsAsynchronous ProcessingBackend SystemsE-commerce

Samsung r&d institute india

Software Engineer

Jul 2013Dec 2013 · 5 mos · Bengaluru Area, India

  • Worked on internal research project to create knowledge engine. This helps to create context maintained chat-box for users.
  • Worked as a lead for development of pre-processing module that can handle any type of sentences includes SMS, shorthand formats, and others.
Knowledge EnginePre-processing Module

Adobe

Member Of Technical Staff - Intern

Jan 2013Jun 2013 · 5 mos · Noida Area, India

  • Worked on a product named "Adobe Search and Promote", that provides a facility to manage an online shopping website. We build crawler service that used to catch customer database, also wrote ThreadPooled HTTP Server from scratch that implements all the functionalities of HTTP.
  • Developed an algorithm to perform Template Matching. This code is further used in Categorization of online shopping website.
Crawler ServiceHTTP Server

Education

Indian Institute of Information Technology, Allahabad

Bachelor of Technology (BTech) — Information Technology

Jan 2009Jan 2013

Kendriya Vidyalaya No. 1, Bikaner

Senior Secondary

Jan 2007Jan 2008

Bal Niketan Senior Secondary School

Primary and Secondary Education

Jan 1994Jan 2006

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