Surbhi Sharma

Project Manager

Bengaluru, Karnataka, India6 yrs 7 mos experience

Highly Stable

Key Highlights

Expert in data-driven project management.
Proven track record in enhancing customer experience.
Strong advocate for continuous learning and team development.

Stackforce AI infers this person is a Project Management professional with expertise in e-commerce and supply chain operations.

Contact

surbhi.2018.sharma@gmail.com LinkedIn

Skills

Core Skills

Project ManagementData AnalyticsProgram ManagementCustomer Experience ManagementCustomer Relationship ManagementTraining And DevelopmentSales OperationsEmployee EngagementHuman Resources

Other Skills

Business Project ManagementCross-functional Team LeadershipAnnotationRelationship BuildingBusiness DevelopmentProduct StrategyRisk ManagementStakeholder ManagementStrategyMicrosoft ExcelBusiness AnalysisPeople ManagementChange ManagementScrumProblem Solving

About

I am a Project and Product Management professional passionate about building efficient, customer-centric solutions. My career has been shaped by managing complex, high-stakes environments at the world's largest e-commerce organizations. Currently managing critical Supply Chain Operations projects at Flipkart, I work cross-functionally to lower operational costs and drive systemic efficiencies. My previous tenure at Amazon involved leading competitive monitoring and customer experience programs, where I consistently leveraged data to refine product strategies and operational workflows. Equipped with a Certified Scrum Professional (CSP) designation, a Lean Six Sigma Green Belt, and an MBA, I bridge the gap between technical execution and human-centric leadership. I am a people person at heart, utilizing my HR background to help cross-functional teams reach their full potential. I am a strong advocate for data-driven decision-making, continuous learning, and a good cup of coffee to keep the momentum going. Email ID: sharmasurb0@gmail.com Phone number: 8764021819 (WhatsApp is best)

Experience

6 yrs 7 mos

Total Experience

4 yrs

Average Tenure

2 yrs 7 mos

Current Experience

Flipkart

Project Manager - Supply Chain Management

Nov 2023 – Present · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

Business Project ManagementCross-functional Team LeadershipAnnotationRelationship BuildingProject ManagementData Analytics+2

Amazon

3 roles

Project Manager - Competitive Monitoring

May 2022 – Jul 2023 · 1 yr 2 mos

Program ManagementProject ManagementRisk ManagementStakeholder ManagementStrategyMicrosoft Excel+7

Project Manager - Customer Experience

Jul 2020 – Jun 2022 · 1 yr 11 mos

Coaching & MentoringCustomer Relationship Management (CRM)Project ManagementSoftware Development Life Cycle (SDLC)Operations ManagementLeadership+4

Customer Experience Manager - India Operations and Amazon Pay

Jun 2019 – Jun 2020 · 1 yr

Communication toolTraining and Development (HR)Customer Relationship Management (CRM)Business Process ImprovementData AnalysisTeam Management+2

Bharti axa life insurance

Financial Advisor

Mar 2019 – Jun 2019 · 3 mos · Udaipur, Rajasthan, India

Sales generation and selling of financial products as per the customer's requirement. I successfully able to achieve 1 cr. + sales in the two months of my tenure.

Customer Relationship Management (CRM)Employee TrainingSales OperationsLead GenerationCustomer Relationship Management

Balaji institute of modern management

Human Resources Event Coordinator

Oct 2018 – Nov 2018 · 1 mo · Pune, Maharashtra, India

Responsible for the searching of various eminent personalities and organising of key events to meet the educational goals

Vedanta zinc international

Human Resources Intern

May 2018 – Jun 2018 · 1 mo · debari

The two major projects undertaken by me:
1. Enhancing Employee Engagement
Analyzed key findings of the AON Hewitt survey to identify areas for improvement
Developed and implemented employee engagement initiatives, such as team-building activities, employee recognition programs, and surveys
Tracked and measured the impact of these initiatives on employee engagement
2. Reducing Absenteeism of the contingent workforce
Conducted research on the causes of absenteeism at the Smelter
Developed and implemented interventions to reduce absenteeism, such as flexible work arrangements, wellness programs, and employee assistance programs
Tracked and measured the impact of these interventions on absenteeism