Jun 2018 – Dec 2022 · 4 yrs 6 mos · India

Jan 2017 – Jun 2018 · 1 yr 5 mos · Hyderabad, Telangana, India · Hybrid

Dec 2009 – Dec 2016 · 7 yrs

Jan 2009 – Dec 2009 · 11 mos

• I rejoined Genpact in Jan 2009
• I was with Genpact for 2+ years since 2004 Sep till 2006 Dec

Jan 2009 – Dec 2009 · 11 mos

Jan 2009 – Dec 2009 · 11 mos

Dec 2006 – Dec 2008 · 2 yrs

Dec 2006 – Dec 2008 · 2 yrs

• Job Profile
• Providing support to CSC clients LAN and WAN network.
• Remote management of multiple routers & switches CSC clients.
• Maintaining Wan Links on Router 2600, 3800, 7200 Series etc. .
• Maintaining LAN network on switches 4006, 6509, 2950 3750 series etc. .
• Coordination with vendors (Local and International).
• Mentor and assist team members on Vendor calls & problem tickets on need basis.
• Updating IOS, presently working on 12.x
• Enabling BGP routes through Core Routers.
• Configuring Vlan on Switches like 2950, 3000 and 4000 series (Cat & IOS) switches.; Maintaining and Trouble shooting of Access Layer Cisco Routers and switches
• Maintaining Networks for various clients like DuPont, AON, MHS, Motorola, CSC internal etc.
• Maintaining and Configuring Frame-relay, ATM's and Leased lines.
• Coordination with International vendors like MCI, Sprint, Broad wing, Cable & wireless and AT&T
• Maintaining Wan Links on Router 2600, 3800, 7200 Series etc. .
• Maintaining LAN network on switches 4006, 6509, 2950 3750 series etc. .
• Configuring EIGRP, OSPF and BGP Routing protocols.
• Configuring VLAN's and switching.
• Troubleshooting of LAN for any protocol issues on STP or VTP.
• Filtering inbound and outbound traffic with standard and extended access lists.
• Configuring ISDN with different encapsulation protocols.
• Performing password recovery on Cisco routers.
• Backup and restore of Cisco IOS through a TFTP server.
• Configuring frame relay connection
• Monitoring Cisco Devices for performance issues.
• Attending Daily Quality Review meeting.
• Attending Weekly Change review meeting for approving Change tickets.
• Need to coordinate with all the teams for getting exact RCA's.
• Joining RCA (Root Cause Analysis) call for outage and SRT (Service Restoration) call.
• Working on multiple CRM tools like USD, Remedy and Cerberus.
• Working on MRTG, Concord, SMARTS, Big Brother and Cisco works.

Dec 2006 – Dec 2008 · 2 yrs

Sep 2004 – Dec 2006 · 2 yrs 3 mos

Sep 2004 – Dec 2006 · 2 yrs 3 mos

• Genpact is a leading provider of Business Services & Technology Solutions. It was established in 1997 in INDIA and now it is Operating in six countries India, China, Hungary, Romania, US and Mexico. GENPACT company majority owned by GE and the private equity firms of General Atlantic and Oak Hill Capital Partners.
• Global Infrastructure Services is a GE Corporate Business Entity, which consists of GCO (Global Computer Operations), GNO (Global Network Operations). Large, centralized, out-sourced as well as in-house managed, data centers offering Network, Server and Mainframe support. Maintaining network of GE Corporate, GE Commercial Finance, GE Advanced Materials, GE Consumer Finance and various other GE Businesses consisting of Entry level, Mid-Range, High-End Production Networks.
• GENPACT have clients like GE, NISSAN, Glaxo SmithKline (GSK), Cadbury, WACHOVIA, Genworth, and Gillette etc. .
• GENPACT maintains almost 5,000+Routers and Switches. 6,000+Servers, 50Firewalls/IDS and support 230,000 end-users.

Mar 2004 – Sep 2004 · 6 mos

• Responsible for Maintaining LAN/WAN Network.
• Troubleshooting leased connections between different branches.
• Backup line (ISDN)
• Troubleshooting DHCP & DNS Servers.
• Troubleshooting Routers and Switches.
• Installing and configuring OS and other applications e.g. Phoenix

Jan 2003 – Jan 2004 · 1 yr

Jun 2001 – May 2002 · 11 mos

• Maintaining Servers, Router & Switches
• Troubleshooting Routers and Switches on Windows 2000 network
• Maintaining LAN on Windows platform.