Jun 2019 – Jun 2022 · 3 yrs · bangalore

• Program Manager - Jira Service Management
• Run high-visibility, high-impact, strategic programs, ranging from technical delivery, analytics deep-dives to operational efficiency and change management. Create high-performance program teams that collaborate effectively and run at efficient cadences

Mar 2019 – Aug 2019 · 5 mos

May 2017 – Mar 2019 · 1 yr 10 mos

• End-to-end project management ownership for US-based clients, including stakeholders,
• communications, and program risks.
• Led a large licensing-based project that was a significant revenue catalyst for Aurigo. The

Dec 2015 – May 2017 · 1 yr 5 mos

• Manage a team of engineers to provide on-site and off-site support for our specialty spaces, ensuring operational functionality, best practices, and evolution.
• Create a cross-training program for your team to allow them to support each other during heavy workload times.
• Define, refine and evolve the engineering and technology support structure, both for on-premise and off-premise requirements, with our specialist engineering teams in Studio and Product.
• Capture and analyze support requests to recognize trends over time.
• Collaboration with onsite product owners on setting backlog priorities
• Inculcate processes to improve product engineering (development and quality)
• Responsible for career development of engineering staff members, including:
• Goal setting, measurement and assessments
• Cross project collaboration for improved productivity
• Producing stage plans, highlight reports, risk logs,
• Requests for change etc
• Providing strategic direction during the
• Implementation stages.
• Managing client expectations by ensuring the
• Delivery of the highest quality service
• Acting on client feedback.
• Building self managed teams

Jan 2015 – Dec 2015 · 11 mos · Bengaluru Area, India

• Successfully manage multiple/simultaneous implementations by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed.
• Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation.
• Meet or Exceed expectations for Days to Implement and Forecasting requirements
• Communicate client status to Implementation Services Manager, consistently and regularly.
• Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.
• Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients.
• Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics.
• Contribute to special projects as needed to ensure successful service deployments, improved internal processes/methodologies and on-going retention/satisfaction of client base.

Apr 2011 – Jan 2015 · 3 yrs 9 mos · Chennai Area, India

• Gathered requirements for accounting, reconciliation and product customer; working in a consortium of involved stakeholders – MISYS, Deloitte & HCL
• Finished requirement gathering for Core banking Product’s (Student Loan Company) major IT transformation program
• Ensured fulfilment of product requirement providing necessary customization inputs and supported configuration of product
• Assigned on an credit card channel development project for Commonwealth Bank of Australia in preparation for compliance to RBA regulations by 2013
• Represented the Company at onsite and interacted with all stakeholders and UXD team for requirement elicitation for developing internet banking channel
• Moderated requirement workshops to discuss and design functional specifications
• augmentation
• gained comprehensive experience in credit card product vertical
• Managed the Revamp Project (regulation implementation & UX) on Agile platform for compliance for CBA’s shift from Mastercard to VISA; collected requirements for fusion project
• Returned to India in a dual role as Business Analyst and Coordinator to initiate project development; grew the project scope by four-fold with team of 72FTE and increased revenue
• Contributed to the pre-sales process for Personal Lending project; helped commercial team for making estimates, provided critical inputs to develop the RFP
• Prepared detailed project plan with measurements and created presentations with solution diagrams (inclusive of defined project timelines and team size) in Visio

Mar 2010 – Apr 2011 · 1 yr 1 mo

• MBA in Information Technology Full time 1 Year PGP

Dec 2008 – Apr 2010 · 1 yr 4 mos · Mumbai Area, India

• JP MORGAN AND CHASE
• System Analyst: Domain BFSI
• As part of Investment Banking Technology core processing team I was responsible for supporting stock and cash reconciliation applications
• Played a role which demanded intense coordination and meeting stringent time lines and delivery pressure
• Supported Reconciliation application TLM &SSR(Smart Stream Reconciliation)
• Wrote unix shell scripts and Sql scripts to automate the system.
• Achievements:
• Received “Spot award” for reducing manual efforts and automating manual work.(Awarded by JP MORGAN 2009)
• Received “Spot award” for keeping the team building activity (Awarded by JP Morgan)

May 2006 – Dec 2008 · 2 yrs 7 mos · Mumbai Area, India

• ACCENTURE Services Pvt Ltd :Domain: Utilities
• Software Engineer
• Worked on Mass Marketing Application Systems with the Marketing team of the client (US based Energy retailer)
• Offshore module lead for 2 years, worked on designing and coding of Marketing Application system for processing Market data and critical database refreshes for the Marketing team.
• Onshore Coordinator for 4 months. (Houston, Texas)
• Involved in Business development activities and process improvement activities there by reducing 400 hours of manual work.
• Estimated effort for new enhancements
• Role: Unix shell programmer and SQL programmer, level 1 DBA (ORACLE)
• Achievements:
• Awarded ‘Accenture Super Achiever’ award for outstanding performance in 2007
• Awarded ‘ACE award’ for outstanding performance within the Delivery unit in 2007 (Awarded by Utilities Delivery unit of Accenture)
• Awarded ‘Celebrating performance award’ –Awarded by Accenture 2008