Paulraj Bakka

Product Engineer

Chennai, Tamil Nadu, India13 yrs 4 mos experience

AI Enabled

Key Highlights

Expert in technical documentation and content management.
Proficient in Agile methodologies and collaboration with SMEs.
Skilled in creating context-sensitive help systems.

Stackforce AI infers this person is a Technical Writer specializing in SaaS documentation and Agile methodologies.

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Skills

Core Skills

Technical DocumentationAgile Methodologies

Other Skills

Documentation ControlContent Quality AssuranceJiraHerettoOxygen XML EditorFrameMakerConfluenceSnagItPlatform DevelopmentStreamlining ProcessManaging WorkflowDevelopersLead GenerationVisioRedesigning

About

Author, Editor, Innovator, Quick Learner, and Problem Solver I lead the development, review, and optimization of product documentation at RedSeal, acting as the primary authority for content decisions. Using the CCMS platform Heretto integrated with Oxygen XML Editor, I create and manage context-sensitive help systems, while also producing PDF documentation with FrameMaker. I track progress and manage documentation tasks through Jira. My role involves close collaboration with subject matter experts to extract technical details, as well as creating demo videos and recording bugs using screen capture tools. Operating within an Agile environment, I contribute regularly to daily and weekly stand-up meetings to report on documentation progress.

Experience

13 yrs 4 mos

Total Experience

1 yr 2 mos

Average Tenure

Current Experience

Redseal, inc.

Senior Technical Writer

Feb 2023 – Jul 2025 · 2 yrs 5 mos · Greater Bengaluru Area · Remote

I oversee the creation, review, and refinement of my company's product documentation, serving as the primary decision-maker in this area. I generate and publish context-sensitive help using the CCMS tool, Heretto, Oxygen, Confluence, and produce PDF outputs through FrameMaker. For project tracking, I utilize Jira. I collaborate directly with SMEs to gather technical insights and use a screen recorder for capturing demo videos and documenting bugs. Our organization follows Agile methodology, and I actively participate in daily and weekly DSUs to provide updates on documentation tasks.

Agile MethodologiesDocumentation ControlContent Quality AssuranceJiraHerettoOxygen XML Editor+3

Incedo inc.

Senior Documentation Specialist

Oct 2021 – Nov 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

*Created and updated A10 Documentation

Agile MethodologiesTechnical Documentation

Nutanix

2 roles

Lead Technical Writer

Jun 2020 – Oct 2021 · 1 yr 4 mos

As a technical writer, I gather the information from the Metrics Dashboard development team and
create the document from the scratch. I capture screenshots using the SnagIt tool and edit the
screenshots according to the Nutanix style guide. I do self-review based on the Nutanix style guide. After
authoring the content in Confluence, I send the topics for the developer’s review. After all the reviews
(self, peer, technical), I publish the content and generate the outputs as PDF and HTML.

Agile MethodologiesSnagItConfluenceTechnical Documentation

Lead Writer

Jun 2020 – Oct 2021 · 1 yr 4 mos

Led documentation development for internal engineering initiatives, creating structured documentation frameworks from the ground up.

Intel corporation

Lead Technical Writer

Jan 2020 – Jun 2020 · 5 mos · Greater Bengaluru Area

As a technical writer, I receive the processor design document (word (.doc) format) information
from the developers. I create the original design using the MS Visio tool based on Intel’s template
(colours, lines, shapes) and send it for the developers’ review. After the review confirmation, I generate
the .jpeg (output) format for publishing.

Intel technologies

Lead Technical Writer

Jan 2020 – Jun 2020 · 5 mos

Developed technical documentation supporting processor design workflow and engineering documentation standards.

Hcl technologies ltd

Lead Technical Writer

May 2018 – Jan 2020 · 1 yr 8 mos · Greater Bengaluru Area

As the sole lead writer for the VTS project, I receive the inputs from the development team in the
Cisco internal tool. For any additional information or clarification, I directly interact with the clients inSan
Jose. I take screenshots using the Snagit tool and edit the image size according to the Cisco document
standard. I author the content using the Oxygen XML tool. After authoring the content, I send the
content for review using the PRRQ tool. I use the CDETS tool for any bugs assigned in my name. After all
the review processes, I publish the content using the WEM. I create and publish The Cisco VTS User
Guide, Installation Guide, and Release Note for the Cisco VTS 2.6.2 release.

Agile MethodologiesSnagItOxygen XML EditorTechnical Documentation

Ces

Senior Technical Writer

Feb 2018 – May 2018 · 3 mos · Chennai, Tamil Nadu, India

*Created and updated the Design Documents, User Manuals, Installation Guides, and Release Notes

Teamware solutions a division of quantum leap consulting pvt. ltd

Senior Technical Writer

Dec 2016 – Feb 2018 · 1 yr 2 mos · Chennai, Tamil Nadu, India

*Created and updated the User Manuals and Installation Guides from scratch

Dynasoft synergy private limited

Senior Technical Writer

Dec 2013 – Nov 2016 · 2 yrs 11 mos · Chennai, Tamil Nadu, India

*Created and updated the User Manuals, Help Manuals, and Video Documentations

Agile MethodologiesTechnical Documentation

The tech scribes

Technical Writer

Jan 2013 – Jun 2013 · 5 mos · Chennai, Tamil Nadu, India

*Created and updated the User Manuals, and Help Manuals

Agile MethodologiesTechnical Documentation

Techscribes

Technical Writer

Jan 2013 – Jun 2013 · 5 mos

Zylog systems india ltd

Technical Writer

Sep 2012 – Jan 2013 · 4 mos · Chennai, Tamil Nadu, India · On-site

*Created and updated the RFPs, Presentations, and Design Documents

Gemini communication ltd

Network Associate

Sep 2010 – Apr 2012 · 1 yr 7 mos · Chennai, Tamil Nadu, India

Configured and maintained L1 and L2 services
Configured UBIQUITI Point-to-Point Radios (PS5, NB5, PB5, and Radwin) and RUCKUS APs (ZF-2711)
Configured and troubleshot clients’ routers/Wireless CPEs using Telnet and SSH
Managed and troubleshot all escalated calls with field engineers
Configured and maintained CISCO 3400 and 4948 switches, RTS & MRO switches, and ASR 9000 routers