Sep 2023 – Oct 2024 · 1 yr 1 mo · Hyderabad, Telangana, India · Hybrid

• Heading the team of Product Managers, Data Scientists and Data Analysts. I drive strategic decision-making through advanced data analysis and predictive analytics

Aug 2022 – Sep 2023 · 1 yr 1 mo · Hyderabad, Telangana, India · Hybrid

• Created and marketed the Campaign dashboard for customers by analyzing their marketing, patient and prospect data to understand campaign performance, Revenue and ROI.
• Analyzed customer data to uncover trends and insights, resulting in improved customer service and product development
• Established product metrics that tracked customer engagement and usage, allowing for data-driven decisions to optimize product features
• Created product demos and presentations to showcase product features to stakeholders and customers
• Developed a long-term product roadmap that balanced customer needs, business objectives, and technical capabilities

Feb 2021 – Aug 2022 · 1 yr 6 mos · Hyderabad, Telangana, India

• Proficient in managing a team of data analysts, power bi developers, and UX designers while steering data mining and collection procedures
• Expertise in engaging with US clients to revamp their 5000 + reports and creating a portal for all the reports in one place.
• Key role in ensuring data quality, and integrity, interpreting and analyzing data problems, visualizing data and creating reports thereby aligning data projects with organizational goals
• Pragmatically conceived, planned and prioritized data projects, effectively tested performance of data-driven products, built analytic systems and predictive models as well as carried out experiment with new models and techniques
• Created data models and documented data flows to improve system architecture and data quality
• Utilized data visualization tools to create interactive graphical representations of financial data

Jul 2019 – Jun 2020 · 11 mos · Hyderabad, Telangana, India

• As a Data Analyst, my job is to take data and use it to help companies make better business decisions and save costs. I interpret data and turns it into information that can offer ways to improve a business.
• Specialized in Data pipeline setup and maintenance for operational & business reporting.
• Successful in building and maintaining dashboards using PLX, Datastudio reports; fix bugs and take up enhancements. Also creating a PLX dashboard for calculating TAT and TRT.
• Executing Cross-functional collaboration to drive business outcomes in an agile manner.
• Providing Tooling support by building App-script based tools for operational support helped reducing man-hours involved to assign cases and reduced duplicate assigns.

Jan 2016 – Jun 2019 · 3 yrs 5 mos · Hyderabad Area, India · On-site

• As a Data analyst, I help company to improve its processes and systems. conducting research and analysis in order to come up with solutions to business problems and help to introduce these systems to businesses and their clients. Expert in creating a detailed business analysis, outlining problems, opportunities, and solutions for a business.
• Specialized in handling the analysis behind the company-wide decisions related to operations, process, and optimization to improve the performance of the operations processes.
• Expert in Providing analysis and insights based on the data for the betterment of the product.
• Helped teams to measure the impact and efficiency of new products and business processes.
• Played a key role in recommending strategic decisions to leadership based on analyzing data and providing business insights.
• Expertise in Identifying and capitalizing opportunities for business growth and evaluate quality assurance test plans.

Oct 2013 – Oct 2015 · 2 yrs · Hyderabad Area, India

• Key Result Areas:
• Specialized in training Accenture Representatives on a new process for out-sourcing.
• Managed all Account Level reviews and resolved client queries.
• Developed and Worked on a queue to minimize bad ads live in the eco-system.
• Directed all Policy tasks by responding to the Client Partners on ads to clear the policy clarifications.

Nov 2011 – Feb 2012 · 3 mos

Oct 2010 – Oct 2011 · 1 yr

• Key Result Areas:
• Specialized in handling customer issues and providing the best customer support.
• Helped the team with Technical support and guided them with exact troubleshooting steps.
• Promoted as Floor support Trainer for an appreciation of my performance and successive accomplishment.
• Awarded for getting the highest number of Client satisfaction surveys.