Jun 2023 – Dec 2025 · 2 yrs 6 mos · Bengaluru, Karnataka, India

Jun 2022 – Mar 2023 · 9 mos · Bhopal, Madhya Pradesh

Nov 2021 – May 2022 · 6 mos

Dec 2020 – Jul 2021 · 7 mos · Madhya Pradesh, India

• As an Associate Cluster-head leading MPCG territory.I am responsible for end-to-end operations, sales strategy planning and execution,conflict management, revenue generation, maintenance of pnl for the cluster.I am also looking into hiring for different teams throughout the territory, training them and constantly mentor and guide them through day-to-day work.In addition to this I keep on looking at customers, identifying the right set of clients, getting in touch with them, giving them product demo, catering to issues as they arise in the most effective manner while maintaining deadlines.

Jun 2019 – Jul 2020 · 1 yr 1 mo · Bhopal, Madhya Pradesh, India

• In my stint was with Phonepe as a Territory Sales Manager handling sales and marketing, client management, cross-selling, upselling, product launch, client retention, with a team of 16 people reporting directly to me. Achieving 85-95% of overall target on monthly basis.Doing ATL and BTL activities in the assigned areas to maintain visibility, monitoring competition data and making strategies to capture the market share which inturn will help us monetize the application.

Jul 2018 – Jan 2019 · 6 mos · Bhopal, Madhya Pradesh, India

• I was with UberEats working as a Key Account Manager handling 120 accounts, negotiating deals to maximize revenue, managing delivery operations, query management and engaging in client meetings on a regular basis. I also launched Nasik UberEats and Bhopal UberEats with onbording of 230 clients.

Oct 2015 – Dec 2017 · 2 yrs 2 mos · Bhopal, Madhya Pradesh, India

• Senior Executive handling Network and Postpaid Operations for MPCG Circle.Working across customers, channels, internal and external stakeholders. In my stint with Vodafone I have handled three separate profiles working alongside sales team, retention team, network team, call center team and Idea team. Handling tools like CRM, CPos, BCL, etc for understanding and provisioning of client related information.I was maintaining two call center teams both inbound and outbound for respective network and postpaid related issues.Guiding the agents, making process corrections, identifying the people, process or system gaps, closely monitoring the Net Promoter Scores, listening to calls, coach the executives on the problematic areas so that there scores get better and overall our services get better.Also handled a coco store with Vodafone, which is more aimed at sales with service, dealing with customer issues and selling them new connections, plans and various services offered by Vodafone.Here I also had to maintain company protocols, adhere to strict turn around time, strategise for achieving daily sale numbers with a team of 10-12 people. Data Interpretation was a very integral part of my work here , since we had monthly review meetings with our employees, the vendor teams and management to understand the result of the work we are doing and what could be improved to make our customers happy

Jun 2014 – Aug 2014 · 2 mos