Aug 2024 – Aug 2025 · 1 yr · Menlo Park, California, United States · Remote

• Reality Labs (RL)
• ◦ Automated critical shop page workflows using Selenium WebDriver (Python) with Page Object Model (POM), reducing manual regression effort and improving test reliability
• ◦ Designed and maintained scalable automation frameworks, implementing reusable components, utilities, and test data management strategies
• ◦ Developed and executed automated test scripts for regression and smoke suites, increasing test coverage and accelerating release cycles
• ◦ Integrated automation test suites with CI/CD pipelines (e.g., Jenkins/GitLab CI) to enable continuous testing and faster feedback loops
• ◦ Manage Code versioning using GitHub.
• ◦ Performed cross-platform testing across VR/XR (Meta Ray-Ban Glasses) and other meta wearables devices, emulators (QEMU), and mobile platforms (Android & iOS), ensuring feature parity and consistent UX
• ◦ Identified and automated high-priority manual test cases, optimizing execution time and reducing repetitive testing efforts
• ◦ Executed 80–300 manual test cases daily for exploratory and edge-case validation, logging and tracking defects using internal tools
• ◦ Analyzed functional gaps between emulator and real devices, collaborating with developers to resolve inconsistencies
• ◦ Conducted end-to-end and usability testing, validating workflows across devices and improving user experience
• ◦ Acted as Point of Contact (PoC) for client defect discussions and mentored new joiners on automation frameworks, QA processes, and product features
• ◦ Generated automation execution reports and dashboards, tracking pass/fail trends, flaky tests, and defect leakage
• ◦ Received “Excellent Performance” award for delivering high-quality QA support and improving test efficiency
• Vendor: HCLTech

Nov 2022 – Nov 2025 · 3 yrs

• Scheduled and monitored 14,000+ Control-M (v8/v9) jobs daily across Windows, Linux, and AS400, achieving 99.9%
• uptime and SLA compliance.
• Designed and maintained Cyclic, Conditional, Dummy, FileWatcher, OS, and cross-application job workflows supporting
• global operations.
• Managed calendars, holiday tables, and timezone schedules for international workload alignment.
• Configured alerts, forecasting, and SLA dashboards, reducing incident detection time by 25%.
• Led P1/P2 incident management via ServiceNow bridge calls, troubleshooting job failures, delays, and stuck jobs.
• Implemented ITIL-aligned change requests (delete/modify/reactivate jobs) and validated post-change job integrity.
• Automated ServiceNow reporting, streamlining incident and change workflows.
• Supported Control-M migrations, upgrades, and patching activities with 100% job validation post-implementation.
• Optimized AJF resource allocation and performed agent maintenance (proclog cleanup) to ensure smooth job execution.
• Onboarded new applications and workflows into Control-M (requirements, creation, testing, deployment).
• Delivered Knowledge Transfer sessions to L1 teams, improving monitoring and troubleshooting capabilities.
• Implemented process improvements, reducing job failures by 15% and minimizing downtime.

Oct 2020 – Nov 2022 · 2 yrs 1 mo

• Scheduled, optimized, and monitored Control-M jobs across multi-system workflows for uninterrupted operations and
• SLA compliance.
• Performed AJF operations: Force OK, Rerun, Kill, Force Run; adjusted dependencies for dynamic business needs.
• Investigated recurring job failures, reducing system downtime and improving reliability.
• Managed P1/P2 incidents via bridge calls; collaborated cross-functionally to ensure timely resolution.
• Coordinated calendars, patch rollouts, and ServiceNow-based change management activities.
• Monitored AS400 jobs via Robot Console; executed kill, priority bump, and Super User ID creation.
• Supported Unix and Cold Fusion migrations, validating job integrity post-migration.

Aug 2020 – Oct 2020 · 2 mos

• Assisted in job monitoring, debugging, and RCA under mentorship.
• Participated in UATs and quality reviews for schedule compliance.
• Trained in databases, OS, networking, and automation foundations.
• Gained hands-on experience with Control-M and ServiceNow.

Sep 2019 – Aug 2020 · 11 mos