Sep 2024 – Sep 2025 · 1 yr · Gurugram · On-site

• At CarDekho, while officially designated as a Technical Program Manager, I operated in a dual capacity and led product management responsibilities for key fintech solutions — Loanbox (Loan Origination System) and a standalone NBFC collections platform.
• Loanbox – Loan Origination System (LOS)
• Led end-to-end product development for Loanbox, CarDekho’s in-house B2B loan origination system.
• Defined product roadmaps, gathered requirements, and collaborated cross-functionally across engineering, design, operations, and marketing.
• Integrated multiple lender APIs for seamless disbursal workflows and faster turnaround times.
• Used data insights to optimize user journeys and improve loan conversion rates.
• NBFC Product – Collections & Negotiations
• Owned a B2B platform for NBFCs focused on digitizing collections and automating partner onboarding.
• Led strategic negotiations with NBFCs, aligning on product scope, compliance, and data-sharing.
• Designed repayment/reminder flows to drive collections efficiency and regulatory compliance.
• Acted as a key liaison between internal teams and NBFC stakeholders to streamline execution.
• ✅ Impact Highlights
• Delivered critical product features from ideation to release, supporting business and revenue goals.
• Championed user feedback and data-driven iterations to enhance experience and performance.
• Drove alignment with CXOs and lending partners, ensuring timely delivery and stakeholder satisfaction.

Dec 2022 – Sep 2024 · 1 yr 9 mos · Mumbai, Maharashtra, India · Remote

• At Exotel, I led end-to-end project delivery for key enterprise clients in the telecom and fintech domains, ensuring seamless execution, cross-functional collaboration, and stakeholder alignment. I was responsible for managing multiple high-impact projects across the customer engagement and cloud telephony space, consistently delivering on time and within budget.
• 🔹 Project Ownership & Delivery
• Managed and delivered 6+ high-profile client projects, including AU Small Finance Bank, Poonawalla Fincorp, and Reliance Jio Pay.
• Drove project scoping, sprint planning, and execution under tight timelines and complex stakeholder environments.
• Ensured timely delivery of releases while maintaining high standards of quality and client satisfaction.
• 🔹 Agile Implementation & Team Collaboration
• Championed Agile methodologies and sprint ceremonies using ClickUp, improving productivity and task visibility by over 15%.
• Facilitated collaboration between Sales, Development, QA, DevOps, and Customer Success teams for smooth delivery and minimal blockers.
• 🔹 Client Engagement & Communication
• Conducted daily calls with clients for requirement gathering, progress tracking, and expectation management.
• Delivered clear, structured updates on project status, ensuring transparency and alignment with client goals.
• 🔹 Process Optimization & Documentation
• Created detailed process flows and user journeys using Lucidchart and Draw.io, enhancing stakeholder understanding and speeding up development cycles.
• Provided sprint-end showcases and comprehensive release notes, promoting transparency and client trust.
• ✅ Impact Highlights
• Successfully streamlined delivery for enterprise clients by driving structured project execution.
• Built strong client relationships through consistent communication and delivery excellence.

Jan 2022 – Apr 2023 · 1 yr 3 mos · Noida

Jan 2022 – Feb 2022 · 1 mo

Jun 2021 – Dec 2021 · 6 mos

Jun 2021 – Dec 2021 · 6 mos