Mukesh Bhatt — Associate Consultant

Dynamic System Analyst with expertise in SQL and incident management, currently at American Express Global Business of Travel. Proven track record in driving quality improvements and enhancing product usability. Adept at root cause analysis and fostering team collaboration to resolve high-severity issues efficiently. Committed to delivering exceptional support and training. Handling regular technical queries from travel agents and Account Managers spread across the EU and APAC regions. SME for end-to-end quality improvement in the Egencia product lines, like Air, Hotels, Trains, Approvals, and interactions with Product and Engineering teams. Responsible for updating SOPs and creating a knowledge base for the support team on Confluence, Seismic. Extensive domain expertise to deliver training for the global support team across centers in Paris and Seattle. Inspection of accuracy and consistency in incident data reporting, which further serves as input to revenue reporting management, using tools like SNAP (FreshService) and ServiceNow. Tools used for daily operations - SQL database, GlassBox for user sessions, Kibana for monitoring logs, DataDog, and Splunk.

Stackforce AI infers this person is a System Analyst in Travel Technology with a focus on quality improvement and incident management.

Location: Delhi, India

Experience: 10 yrs 5 mos