Srini S

Engineering Manager

Bengaluru, Karnataka, India19 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Transformed customer support using Generative AI.
Led complex projects enhancing customer satisfaction.
Empowered agents with AI-driven solutions.

Stackforce AI infers this person is a SaaS expert with a focus on AI-driven customer support solutions.

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Skills

Core Skills

Engineering ManagementGenerative Ai Tools

Other Skills

Engineering LeadershipPeople ManagementSoftware ManagementGenerative AI StudioSearchJavaSoftware DevelopmentAgile MethodologiesUnixLinuxEclipseJavaScriptSoftware EngineeringC++MFC

About

Delivered transformative customer support solutions through innovative application of Generative AI Revolutionized customer support: Successfully led complex projects to elevate the customer support experience and drive exceptional satisfaction. Personalized support at scale: Leveraged customer signals to tailor support interactions, delivering the most relevant messages and solutions to address individual needs. Pioneered AI-driven support: Pivoted to harness the power of Generative AI for unparalleled intent understanding and solution generation, significantly enhancing support efficiency and effectiveness. Empowered agents with AI: Developed capabilities to automatically summarize customer problems and attempted solutions, enabling agents to hit the ground running and provide immediate assistance. Accelerated issue resolution: Utilized Generative AI to consolidate customer and support journey information, reducing first meaningful response time and fostering faster resolutions. Enhanced product quality: Provided tools to summarize case closing notes, empowering product and engineering teams to gain valuable insights, prioritize customer issues, and drive continuous product improvements.

Experience

19 yrs 11 mos

Total Experience

5 yrs

Average Tenure

4 yrs 11 mos

Current Experience

Google

Software Engineering Manager

Jul 2021 – Present · 4 yrs 11 mos · Bangalore Urban, Karnataka, India

Delivered transformative customer support solutions through innovative application of Generative AI
Revolutionized customer support: Successfully led complex projects to elevate the customer support experience and drive exceptional satisfaction.
Personalized support at scale: Leveraged customer signals to tailor support interactions, delivering the most relevant messages and solutions to address individual needs.
Pioneered AI-driven support: Pivoted to harness the power of Generative AI for unparalleled intent understanding and solution generation, significantly enhancing support efficiency and effectiveness.
Empowered agents with AI: Developed capabilities to automatically summarize customer problems and attempted solutions, enabling agents to hit the ground running and provide immediate assistance.
Accelerated issue resolution: Utilized Generative AI to consolidate customer and support journey information, reducing first meaningful response time and fostering faster resolutions.
Enhanced product quality: Provided tools to summarize case closing notes, empowering product and engineering teams to gain valuable insights, prioritize customer issues, and drive continuous product improvements.

Engineering LeadershipPeople ManagementSoftware ManagementEngineering ManagementGenerative AI ToolsGenerative AI Studio+2

Oracle

Sr Technical Program Manager -Oracle Cloud Infrastructure (OCI)

Jun 2020 – Jul 2021 · 1 yr 1 mo · Bangalore

Working as a Lead Sr Technical Program Manager in OCI AI services Team. Oracle Cloud Artificial Intelligence Services which will help customers integrate AI capabilities into their own applications and products. Customers focus on business drivers rather setting up an in-house team of AI and ML experts.