Oct 2023 – Present · 2 yrs 8 mos · Greater London, England, United Kingdom

• Owned the end-to-end design of the workflow management and AI-powered product areas within EY’s tax management platform, driving the process from discovery and concept validation to delivery across both domains.
• Sole designer responsible for defining and delivering four entirely new AI-powered product offerings, regularly showcased in high-stakes internal webcasts as flagship innovation achievements for EY UK&I.
• Built alignment across two engineering teams and multiple product teams to run early proof of concept work, de-risking technical decisions and informing roadmap input and prioritisation under tight timelines.
• Initiated and shaped the creation of a centralised user insights repository, establishing a process for teams across the business, including sales, customer success, and research, to capture and categorise insights gathered through calls, interviews and research sessions, making them accessible and usable for roadmap prioritisation.
• Presented and validated design direction with senior leadership, the product co-founder, and innovation directors, shaping the product vision and ensuring alignment across the organisation.
• Mentored one junior designer from entry-level through to successful internal promotion, and provided ongoing guidance and support across the broader design team on craft, process, and professional development.

Nov 2021 – Oct 2023 · 1 yr 11 mos · Greater London, England, United Kingdom

• Worked on EY's tax management platform, leading the design of the client information collection product, the highest-traffic area of the platform, driving continuous improvements to efficiency, usability and user satisfaction with an evidence-based approach to iteration in a complex enterprise environment.
• Took two entirely new product offerings from concept to launch, including a collaborative note-taking tool and a client engagement scoping and workflow product, demonstrating strong 0-to-1 design capability.
• Introduced lightweight user research and rapid usability testing practices to the team, establishing a methodology that was adopted as a regular part of the product process, reducing risk, accelerating iteration cycles, and embedding a user-centred approach across the team.
• Partnered closely with engineering and product teams to deliver features under tight timelines, balancing customer outcomes with technical constraints.
• Recognised for consistently high performance and impact, earning an internal promotion to Product Design Manager.