Sep 2024 – Apr 2025 · 7 mos · Richfield, Minnesota, United States · Hybrid

• Led UX design for the AI-driven “Self Service Triage” module, improving post-purchase experience and reducing agent intervention costs by $1.7M.
• Refined user flows for customer self-service intended at decreasing the query resolution time from an average of 15 minutes to less than 3 minutes.
• Collaborated with product, engineering, and customer support teams to create seamless omnichannel experiences for electronics product servicing.
• Designed intuitive micro-interactions & UI components that improved engagement and accessibility.

Mar 2024 – Sep 2024 · 6 mos · Pune District, Maharashtra, India · Hybrid

• Owner of the post-sales service flows of the upcoming EV motorcycle segment of Matter.
• Created service journeys for various after-sales products such as vehicle servicing, insurance, RSA, service at home etc. by seamlessly merging various physical and digital touchpoints in order to provide omnichannel experience to the customer.
• Collaborated with cross-functional teams such as UX design, Customer Success, Marketing, Research, Development etc. in order to understand user needs, technological & financial viability and create products that are impactful and at forefront of technology.

Jul 2023 – Dec 2023 · 5 mos · India · Remote

Apr 2022 – Jun 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

• Led collaborations with national & international clients like NID, Data Brilliance, and Urban Living Spaces.
• Headed a 5 member cross-functional team, crafting customized digital design solutions, and cultivated strong client and vendor partnerships for successful project delivery.

Feb 2021 – Mar 2022 · 1 yr 1 mo · On-site

• Produced course content, pedagogy, and evaluation criteria through user research and stakeholder interviews for NASH Industries Pvt. Ltd., a prominent industrial manufacturing company, resulting in a 45% decrease in workplace accidents and enhanced quality control by addressing human errors.

Nov 2020 – Feb 2021 · 3 mos · On-site

• Created SHE (Sanitation and Health Entrepreneurs), an e-learning program funded by Swiss Re Group, incorporating user experience principles, user research and articulated storyboards. Developed course content on Moodle LMS, empowering 5000+ individuals for self-employment in pre and post-COVID sanitation.

Feb 2021 – Oct 2021 · 8 mos · Bengaluru, Karnataka, India · On-site

• Played a pivotal role in shaping "Drishti," India's first indigenous 3D Laser Scanner.
• Focused on the physical design, color, material, and finish (CMF) aspects of the product.
• Crafted an engaging user experience (UX) and intuitive user interface (UI) for its functionality screens.

Jan 2014 – Apr 2017 · 3 yrs 3 mos · Bhubaneswar, Odisha, India · On-site

• Innovated, developed, and implemented tactical drone solutions for military, paramilitary, and civilian applications.
• Presented proposals to key entities including the Indian Army, CISF, ATR Chandipur, and Bhubaneswar Police.
• Conceptualized and fabricated IoT-based industrial lighting solutions customized for the Indian Railways to reduce color perception error by 80%.