Nov 2022 – May 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

• Working on transition and Transformation Projects.
• Worked On Cloud Projects (Medium and Large Projects ).
• Lead and manage multiple large-scale, cross-functional technical Teams
• Managed multiple Projects simultaneously keeping Project Stakeholders informed of project milestones and progress via various internal tools, reports, and periodic status meetings.
• Track and report program progress against key milestones and metrics, ensuring transparency and accountability.
• Planned and Managed all aspects of projects from Initiation to Closure.
• Plan and prioritize implementation tasks for features including scope, schedule, resource allocation, risk management, and communication strategies.
• Organized and managed resources to achieve the project objectives.
• Interfaced with cross-functional teams encompassing the PMO, Engineering, Application Development, Infrastructure, and Support Operations.
• Coordinated infrastructure build-outs for portfolio platforms.
• Drive continuous improvement through post-mortem analysis and lessons learned.

Jan 2019 – Oct 2022 · 3 yrs 9 mos · Bengaluru Area, India

• Worked on Network Segmentation Project, Migrating & Data Localization Project , window 2008 refresh Program, Unity Projects
• Lead the planning and implementation of projects in all phases.
• Facilitated the definition of project missions, goals, tasks, and resource requirements
• Tracked and followed up with stake holders of all portfolio projects.
• Continuous risk analysis and mitigation management for professional services projects
• Periodically report progress, Risks, issues and mitigations of all managed projects
• Establish internal and external communication process for projects
• Coordinated with resources within and outside Operations organization to ensured timely completion of project tasks.
• Tracked change requests, service requests or bugs as needed for project delivery

May 2015 – Jan 2019 · 3 yrs 8 mos

• Worked on Various platform for projects like Server Build / Decommission/data Center Migration/ Server Upgrades/Cloud Projects.
• Coordinate with internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation.
• number of months, the business case should be re-visited to confirm whether the expected benefits were realized.

Apr 2012 – Apr 2015 · 3 yrs

• Responsibilities:
• Receive and Accept the Buildsheet and any other relevant technical documentation from the PM
• Where agreed: Manage the preparation of the IBM data centre ready for the build - i.e. working with OIS to use project allocated space, power, racking, and cabling in place
• Where agreed: AT&T BlueSky agreement only - manage the implementation of network infrastructure as defined within the solution and including raising of all Changes and associated work requests for the server infrastructure. i.e. working with AT+T to implement firewall and/or load-balancing rules, port configuration and DNS changes.
• Manage the provision of SAN requirements if not customer managed SAN
• Manage the build of the devices including OS, registration and tooling as specified within the solution.
• Manage SSO middleware implementations as specified in the Buildsheet
• Perform compliance and health checks required prior to handover for Content Load
• Handover the devices to the project manager for the Content Load phase of the project
• Be the focal point for any build defects discovered during the content load phase of the project.
• Manage the pre-agreed Service Activation activities for the devices including answering all BFM assigned questions within the SA&D checklists.
• Manage the completion of Service Activation activities for the devices
• Manage the handover of the devices to Steady State/BAU
• Provide pre-agreed information for the Project Manager to manage the transition of the service into BAU

Apr 2010 – Feb 2012 · 1 yr 10 mos

• Responsibilities:
• Coordinating with the Boarding Managers and Project Managers on Service Activation and Deactivation tasks on accounts including RB , Coats , USC , Arcadia .
• Raise Changes on Maximo and Remedy and schedule the changes.
• Communicating with various Platform teams regarding the tasks that needs to be completed•
• Liaise with project stakeholders on an ongoing basis.
• Track project milestones and deliverables.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.

Nov 2006 – Mar 2010 · 3 yrs 4 mos

• Responsible for the Backups in the Windows, NT servers.
• Check the backup status on Windows NT servers
• Find the cause for backup failures\Incomplete and work on the same
• Submit the backups and reconfigure the backup jobs
• Working extensively with Problem/Change Management Tools like Remedy

Dec 2005 – Sep 2006 · 9 mos · Bengaluru Area, India

• Support Voice Process for the Customer BT.
• Responsible for dealing with Clients Queries .