Bhawana Goswami — CEO

As the current role at Genpact, I oversee a team dedicated to ensuring customer service excellence and robust quality assurance. Our focus is on enhancing team performance through constructive feedback and efficient feedback management, driving our telecom process to new heights of operational excellence. With a foundation in commerce from Dr. Bhim Rao Ambedkar University, my grasp of business intricacies significantly contributes to our success. My approach is rooted in continuous process improvement, aiming to foster an environment where customer experience management, team leadership, and development are paramount. We strive for innovation, leveraging my EVOLVE certification and Lean Six Sigma knowledge to refine our methodologies. My goal is to continue evolving within this dynamic field, applying my competencies to achieve and surpass organizational objectives.

Stackforce AI infers this person is a Customer Service and Quality Assurance Leader with expertise in process improvement.

Location: Gurugram, Haryana, India

Experience: 6 yrs 9 mos