Nov 2008 – Dec 2021 · 13 yrs 1 mo · Noida, Uttar Pradesh, India

• - Led a team of over 84 IT professionals to support global payments and contact center operations for 25,000+ users. - Spearheaded successful migration of mission-critical services from on-premises environments to AWS Cloud, enhancing performance and reliability. - Designed and implemented a global data center infrastructure, including servers, networks, firewalls, and storage, prioritizing high availability and scalability. - Ensured operational resilience and seamless service delivery for Barclaycard and Global Payments through effective technology operations management.

Aug 2006 – Nov 2008 · 2 yrs 3 mos · Delhi, India

• Led the implementation of the Core Banking Solution (CBS) for Punjab & Sind Bank, enabling seamless IT operations across 900+ branches nationwide. Consistently delivered high-impact results, earning multiple awards for exceptional performance and target achievement. Took end-to-end ownership of Branch Connectivity initiatives, receiving the Star Reward for outstanding contributions and execution.

Oct 2004 – Aug 2006 · 1 yr 10 mos · Gurugram, Haryana, India

• I strategically partnered with clients to resolve complex IT issues, ensuring seamless communication and successful project delivery. My role involved planning and implementing IT infrastructure for both new initiatives and existing projects, optimizing system efficiency and overall performance. Additionally, I proactively identified opportunities for automation and introduced innovative IT solutions that enhanced business operations, improved productivity, and reduced manual intervention.

Jun 2003 – Oct 2004 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• At NCR, I managed remote operations for over 2,000 servers across 65 countries, utilizing tools such as Remedy and Terminal Services to ensure smooth and secure operations. I handled customer escalations with urgency and professionalism, consistently adhering to Global Account Management processes to maintain system integrity and security. My contributions were recognized with six “World of Thanks” certificates, reflecting my commitment to performance excellence and customer satisfaction.

May 2002 – Jun 2003 · 1 yr 1 mo · Delhi, India

• At GECIS, I managed IT operations for a contact center floor supporting over 800 workstations and users, consistently achieving a rapid issue turnaround time of 30 minutes. I leveraged tools such as Remedy and Clarify to streamline processes, improve efficiency, and maintain operational stability. My commitment to delivering high-quality support and exceeding performance expectations was recognized at Microland Limited, where I was consistently acknowledged for outstanding service and reliability.

Jan 2000 – May 2002 · 2 yrs 4 mos · Delhi, India

• At Systematic Software Group in Delhi, I managed a team of desktop and network engineers, overseeing the organization’s technical infrastructure—including desktops, servers, and network systems—to ensure smooth and uninterrupted operations. I also provided on-site support to clients, resolving technical issues quickly and efficiently, which helped maintain high levels of client satisfaction and system reliability.