Mar 2024 – Feb 2026 · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

• 1.✔ Oversee end-to-end warehouse operations, ensuring high efficiency in B2B order fulfillment.
• 2.✔ Optimize storage, picking, packing, and dispatch processes to enhance productivity and accuracy.
• 3.✔ Implement WMS (Warehouse Management System) & ERP integrations for real-time inventory tracking.
• 4.✔ Monitor and improve key performance indicators (KPIs), such as OTIF (On-Time In-Full), Order Accuracy, and TAT (Turnaround Time).
• 5.✔ Ensure adherence to service level agreements (SLAs) and enhance customer satisfaction through efficient fulfillment.
• 6.Operations Leadership: Overseeing end-to-end fulfillment processes to optimize efficiency, reduce costs, and improve order accuracy.
• 7.📦 Inventory & Logistics Management: Ensuring seamless inventory control across Books, Schools Furniture,Montessory and School related assesories.
• 8.⚙ Process Optimization & Automation: Implementing tech-driven solutions for error-free packing, dispatch accuracy, and streamlined warehouse workflows.
• 9.📊 Performance & SLA Management: Driving KPIs for order fulfillment, last-mile delivery efficiency, and operational excellence.
• 10.💡 Passionate about leveraging technology and operational strategies to build high-performing fulfillment center.

Jul 2022 – Jan 2024 · 1 yr 6 mos

• Key Responsibilities:
• Managed end-to-end operations of the Fulfillment Center, including inbound, inventory control, picking, packing, and last-mile coordination.
• Oversaw manpower planning, shift scheduling, and 5S implementation to ensure operational efficiency.
• Collaborated with cross-functional teams to meet daily TAT for both forward and reverse logistics.
• Achievements:
• ✔ Improved pick-pack productivity by 25% through layout optimization.
• ✔ Implemented daily cycle count audits, reducing inventory mismatch by 40%.
• ✔ Handled peak season volumes with <1% error rate through proactive manpower ramp-up and training.

Oct 2020 – Jul 2022 · 1 yr 9 mos

Feb 2020 – Oct 2020 · 8 mos · Greater Lucknow Area · Hybrid

• Key Responsibilities:
• Led operations for Delhivery FC handling Voltas and Voltas Spare parts – ensuring SLA compliance and zero delivery gaps.
• Reconciled SAP and WMS data for accurate inventory flow, managed FG & spare part cycle counts.
• Coordinated vehicle docking, material staging, and order dispatch in line with delivery schedules.
• Achievements:
• ✔ Conducted weekly FG audit reports submitted to client & leadership.

Oct 2017 – Dec 2019 · 2 yrs 2 mos · Chandigarh, Jaipur · Hybrid

• Key Responsibilities:
• Supervised warehouse setup, process mapping, and staff training for new Naaptol fulfillment sites.
• Handled daily outbound operations including multi-product kitting, packing, and dispatch across multiple pin codes.
• Managed ERP transactions, ensured barcode tagging accuracy, and reported daily MIS to the head office.
• Achievements:
• ✔ Successfully launched 2 new sites under tight deadlines.
• ✔ Reduced order-to-dispatch time by 20% through process redesign.
• ✔ Received appreciation from leadership for smooth execution of site ramp-up.

Aug 2015 – Sep 2017 · 2 yrs 1 mo

Dec 2014 – Jul 2015 · 7 mos

• OPERATIONS.

May 2014 – Jul 2014 · 2 mos · Gwalior, Madhya Pradesh, India

• SALES AND PROMOTIONS.