Jun 2024 – Feb 2026 · 1 yr 8 mos · Guragaon · On-site

• As an Operations Manager at Delhivery’s high-capacity Mega-Gateway in Tauru, Gurgaon, I lead day-to-day logistics operations handling over 350,000 shipments daily. I ensure seamless coordination between First Mile and Middle Mile functions, consistently maintaining a 99.9% on-time delivery rate. My responsibilities span planning, execution and continuous monitoring of multimodal logistics operations (road, rail, and air), with a focus on optimizing over 100+ routes, improving turnaround times (TAT), and ensuring strict adherence to service-level agreements. Managing a workforce of 350+ personnel, I drive effective manpower planning and agile resource allocation to handle sudden volume spikes, seasonal surges, and ensure uninterrupted operations aligned with business goals.
• I maintain 99%+ performance across key B2C metrics such as delivery accuracy, order fulfillment, and exception handling by leveraging proactive monitoring and swift corrective action. Using tools like Excel, SQL and Power BI, I analyze large scale operational data, generate automated dashboards, and deliver actionable insights to leadership for real-time decision-making. I work closely with cross-functional teams including transportation, warehousing, vendor management and tech to align operations with broader strategic objectives.

Oct 2022 – Jul 2023 · 9 mos · Silchar, Assam, India