Nityam Mahajan

Operations Associate

Jaipur, Rajasthan, India2 yrs 10 mos experience

Key Highlights

Led operations for high-capacity logistics environment.
Achieved zero client escalations during peak operations.
Engineered process automation to eliminate bottlenecks.

Stackforce AI infers this person is a Logistics Operations Manager with expertise in process optimization and team leadership.

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Skills

Core Skills

ManagementProcess Design

Other Skills

High PerformerOperational LeadershipProcess OptimizationClient ManagementTeam LeadershipData-Driven Decision MakingInterpersonal SkillsEnglishProblem SolvingStrategyEngineeringCommunication

About

I am a working professional who is flexible, reliable and possesses excellent time keeping skills. I can work well in a team environment and use my initiatives too.

Experience

2 yrs 10 mos

Total Experience

2 yrs 8 mos

Average Tenure

2 mos

Current Experience

Transformative ventures

Operations Manager

Apr 2026 – Present · 2 mos · Gurugram, Haryana, India · Hybrid

Delhivery

2 roles

Operations Manager

Jul 2023 – Mar 2026 · 2 yrs 8 mos · On-site

Operational Leadership & Scale
Directly spearheading Mid-mile and Processing operations, overseeing a high-capacity automated sorter with a throughput of 18,000 shipments per hour.
Leading a diverse workforce of 280+ professionals, ensuring seamless 24/7 execution in a high-pressure logistics environment.
Awarded "Star Performer of Q3" (2023-24) for excellence in managing peak-volume operations while maintaining a record of zero client escalations.
Strategic Process Optimization
Engineered process automation and transitioned to data-driven decision-making, effectively eliminating operational bottlenecks and significantly reducing turnaround times (TAT).
Developed and monitored robust KPIs focused on enhancing resource efficiency, reducing transit times, and driving cost-effectiveness across the supply chain.
Strengthened cross-functional synergy, optimizing the hand-off between inbound and outbound teams to improve overall facility flow.
Strategic Client Management (FedEx)
Performance Turnaround: Dramatically improved operational efficiency for FedEx by optimizing slot adherence for pickups, skyrocketing performance from 60%-70% to a consistent 92%-93%.
Last Mile (LM) Launch: Successfully launched and scaled FedEx Last Mile operations across the entire Jaipur region.
Delivery Excellence: Achieved a 80%-85% closure rate for the new LM segment, directly impacting service reliability and regional customer satisfaction scores.