Sumit Manderna — Operations Associate

In the last 2+ years, I’ve progressed from Sales Intern to Team Lead and Customer Operations roles—consistently delivering on targets, improving customer experience, and managing end-to-end client journeys across media, PR, automotive, and BPO environments. I bring hands-on experience in outbound sales, lead generation, customer lifecycle management, escalation handling, and team coordination. I’ve managed high-volume pipelines, supported PR and digital campaigns, handled CRM systems, and ensured consistent KPI achievement in fast-paced environments. At Foxclues, I worked across brands like OutStory India, GlantorX, and The Sweep India—managing client communication, digital campaigns (Meta ads, social media, email marketing), and operational workflows. As a Team Lead, I focused on performance improvement, process efficiency, and delivering measurable results. At Globiva (Tata Motors – PV), I contributed to pipeline growth through structured outbound sales and value-driven customer conversations. Currently at Teleperformance, I support multi-channel customer operations, manage escalations, ensure compliance, and consistently meet service benchmarks. I bring ownership, structured execution, and a customer-first mindset to every role—and I’m open to the right opportunity where I can contribute, grow, and create measurable impact.

Stackforce AI infers this person is a Customer Operations and Sales professional with expertise in B2B SaaS and digital marketing.

Location: Gurugram, Haryana, India

Experience: 2 yrs 2 mos