Jacob M.

Product Manager

New York, New York, United States4 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in cloud modernization and enterprise delivery.
Proven track record in managing complex, regulated projects.
Strong cross-functional collaboration skills driving large-scale change.

Stackforce AI infers this person is a Fintech and Gaming expert with strong capabilities in cloud transformation and product management.

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Skills

Core Skills

Product ManagementProgram ManagementProject Management

Other Skills

Cross-Functional CollaborationGoogle Cloud Platform (GCP)Cloud TransformationWeb3Non-Fungible Tokens (NFTs)Agile DeliveryClaude Agent SDKOpenclawCloud PlatformsCloud ComputingDockerRedisPython (Programming Language)PostgreSQLSQL

About

I lead program operations and execution for American Express's enterprise cloud and data platform modernization, working within Global Services Group (GSG) to enable the migration of business-critical platforms—customer servicing, credit and collections, cardmember acquisition, and fraud detection—from legacy systems to Google Cloud Platform (GCP). My work sits at the intersection of product strategy, platform engineering, and enterprise delivery. I operationalize cloud roadmaps, prioritize use cases, validate architectural decisions, and own the execution mechanics: onboarding, environment provisioning, cross-team coordination, and production readiness. I ensure complex initiatives move efficiently from design through compliant, production-ready deployment. A significant part of my role is enabling visibility and control at scale. I build and maintain portfolio governance frameworks and executive-facing reporting that help senior leaders monitor progress, manage risk, make informed prioritization decisions, and track adoption across multi-year transformation initiatives. Previously, I supported the Finance portfolio, delivering highly regulated financial and reporting platforms to cloud infrastructure. That experience gave me deep exposure to governed data environments, regulatory requirements, and risk-sensitive workloads—expertise I now apply across GSG's customer-facing and operational platforms. I specialize in translating complex platform strategy into delivered outcomes in highly regulated, enterprise environments where strong operations, disciplined execution, and clear communication are essential to driving large-scale change. All views here are my own.

Experience

4 yrs 6 mos

Total Experience

1 yr 6 mos

Average Tenure

3 yrs 6 mos

Current Experience

American express

Digital Product Manager | Enterprise Data & AI

Dec 2022 – Present · 3 yrs 6 mos · New York, NY · Hybrid

Drive program operations for American Express's Global Services Group (GSG) enterprise cloud modernization, enabling migration of customer servicing, credit and collections, acquisition, and fraud platforms from legacy systems to Google Cloud Platform (GCP)
Establish portfolio-level governance and executive reporting that provides senior leadership visibility into progress, risks, dependencies, and platform adoption across a multi-year transformation initiative
Own end-to-end delivery for 20+ concurrent use cases, managing onboarding, environment provisioning, data integration, validation, and production readiness to ensure compliant, stable production deployments
Orchestrate execution across product, engineering, data, and risk teams, operationalizing cloud roadmaps, resolving cross-team dependencies, and maintaining momentum across multiple business units in a complex global organization
Previously supported the Finance portfolio, delivering highly regulated financial and reporting platforms to cloud infrastructure and building expertise in governance-driven cloud delivery

Cross-Functional CollaborationProduct ManagementGoogle Cloud Platform (GCP)Program ManagementCloud Transformation

Stealth startup

Project Manager

Feb 2022 – Aug 2022 · 6 mos

Led cross-functional delivery for a web3 sports metaverse startup that combined NFTs, gaming, and thoroughbred horse racing into an innovative play-to-earn platform.
Managed product development cycles, partner integrations, and go-to-market initiatives, ensuring alignment between engineering, design, and business stakeholders.
Key Contributions & Impact:
Oversaw delivery of core platform features, including NFT minting, marketplace integration, and live racing data feeds.
Coordinated with external partners and vendors to bring real-world racing data on-chain, enabling unique gameplay mechanics and user experiences.
Managed roadmaps, sprints, and release cycles, ensuring timely execution across globally distributed teams.
Built operational processes for compliance, vendor management, and cross-team collaboration, helping scale the organization during growth phases.
Supported community engagement and product adoption strategies, working closely with marketing and partnership teams.

Web3Non-Fungible Tokens (NFTs)Project Management

Ey

Strategy Consultant

Aug 2021 – Feb 2022 · 6 mos · New York, United States

Served as a business analyst on the launch of Chick-fil-A’s "Little Blue Menu" digital ordering platform in Nashville, enhancing menu options and streamlining customer experience.
Collaborated across product, engineering, and operations teams to deliver strategy using Agile Scrum, aligning vision with stakeholder priorities for a successful market rollout.
Conducted analysis of user feedback and website performance data, identifying optimization opportunities that improved conversion rates and order volumes.

Product ManagementAgile Delivery